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N
N_A_C
Level 3
December 7, 2015
Question

Need soft bounce reason interpreted

  • December 7, 2015
  • 3 replies
  • 1762 views

I am seeing the following detail on my leads' activity reports on the soft bounce event. Does anyone know what that means exactly? I don't see anything wrong with the format of the from address...

"System send failure: DKIM signing error (Unexpected From address format in injectMessage '1 <1>')"

Thank you!

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3 replies

Grant_Booth
Grant_Booth
Level 9
December 7, 2015

Hi Nancy,


If you edit a draft of the email in Marketo, could you double-check that the From address is a valid address?

Grant

    A
    Anonymous
    December 7, 2015

    The from address is probably invalid or blank in that email

    A
    AlokRa4
    Level 10
    December 8, 2015

    Are you using a token in From email, without any default email ID? If yes, please add a default email ID to fix this.

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