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Kristine_Plemmo
Kristine_Plemmo
Level 2
April 4, 2018
Question

Module Greyed Out

  • April 4, 2018
  • 5 replies
  • 3411 views

I'm working on an email from a cloned previous email, but I've noticed I can't add/edit modules and the "modules" tab is greyed out. Can someone please tell me how to unlock this?

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5 replies

J
Community Advisor
JDNelson1Community Advisor
Community Advisor
April 4, 2018

And they were available on the version you cloned from?

Erika_S
Erika_S
Level 2
April 6, 2018

Is the original email using an older template ?

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 7, 2018

Hi Kritine,

This is weird because your template seems tu use modules (5 are showing as active) and the tab is greyed. There is probably a problem in your template code. Can you display it here ?

-Greg

BenjaminJacquet
BenjaminJacquet
Level 2
April 9, 2018

I encountered a similar problem a few months back where my email got "corrupted" when cloned. Does the issue persist cloning the original email multiple times? Might be worth reaching out to support to look into it.

Grace_Brebner3
Grace_Brebner3
Level 10
April 9, 2018

I've experienced this issue too and have always found that opening and re-saving the template fixes it; I believe it's some kind of bug that corrupts the template occasionally when it's saved.

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