Member status updates sometimes not syncing to campaign object in sfdc | Community
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Danni_Holleran
Danni_Holleran
Level 2
January 18, 2017
Question

Member status updates sometimes not syncing to campaign object in sfdc

  • January 18, 2017
  • 1 reply
  • 3936 views

Hi everyone,

We are noticing that in some cases our member status updates are not syncing to Salesforce.

We have a channel with a number of tags or member statuses in Marketo that match what we have in the advanced setup for our campaign in Salesforce. In Marketo, under the program we have a number of smart campaigns and in the flow of each SC we update the status, fire an Interesting Moment and also update/change status in SFDC campaign. Most of the time this works, yet we have a number of cases where the status, e.g. Usage Trigger 1  does not appear on the campaign object in sfdc. It shows up in Marketo as being synced with no failure reports, the Interesting Moment also shows up on via Sales Insight app and is view-able in Salesforce but some of these updates are not showing up on our campaign member status roll-up.

Any ideas why this is not syncing across?

Thanks!!

Lead activity updates in Marketo look good:

Sales Insight synced okay:

Campaign object member status does not get updated for this lead and the only status that makes it through that day 12/20 is for a different lead/different status:

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
January 18, 2017

Hi Danni,

The fact that the IM shows up just means that the smart campaign fires correctly

The first thing to check is to verify that the statuses are really the same in Marketo and SFDC. They are case sensitive and just a difference on the case of 1 letter can block it.

The second is to very the lead is really the same. If you have duplicates, Marketo might be updating the status on 1 leads, while you would be looking to another one in SFDC.

Also, can you click on the activity ID to display the details and add some screenshots of these details in this post?

-Greg

    Danni_Holleran
    Danni_HolleranAuthor
    Level 2
    January 18, 2017

    Thanks for your response Greg.

    Here are those activity details:

    And this view shows one of the successful member status update of "Expiring" that did sync across to the campaign object, although funny enough, the previous or old status of "Usage Trigger 1 did not sync across across so there is no record of that on the campaign object.

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    January 18, 2017

    Hi again Danni,

    Have you checked the upper/low case of the member statuses?

    I am afraid you will have to call in support.

    -Greg

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