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Anonymous
August 8, 2014
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Marketo New interface

  • August 8, 2014
  • 26 replies
  • 6121 views
Just wondering - am I the only one who dislikes the new interface and UI Marketo have released?

It's done nothing to enhance my experience, in fact I now find it feels flaky and flat. It's lost its character completely for me.

Aesthetically - 3/10
Functionality - Hasn't changed
Usability - 5/10
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Rashida, I hear you loud and clear.

We tried very hard to minimize the actual changes.  Smart campaigns, Landing Pages, Emails, Reports...in fact every single object in Marketo works exactly as it did before.  You aren't in a new country.  You are actually in the same house.  We just pained the walls.  The furniture is exactly where it was.  Nothing moved. (Except the global nav)

Supporting old browsers is always difficult because of JavaScript issues.  However, try to support as many as possible.

We don't think of Marketo as "broke" or "not broke".  We have a vision of our product and where it will go.  We envision it lightning fast, bug free, easy to achieve and analyze results and integrated to all the systems you use like your website or google adwords to name a few.  We envision a platform that works well on todays devices and tomorrows.  It clearly isn't there yet, but this is our vision and mission.

As we move forward, we will be as communicative as possible and minimize any disruptions.  I care deeply about your experience and try to make it delightful every day.

I've forwarded your post to Cheryl to ensure that you are on the communication channels we send out.  We sent out alot for this one, but some people slipped past us.

One value we have at Marketo is "Speak the Truth".  We don't fool ourselves or ignore feedback.  I appreciate your truth and encourage you to keep it up.

Glen Lipka
VP, User Experience

26 replies

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Anonymous
August 15, 2014
http://en.wikipedia.org/wiki/Responsive_web_design
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Anonymous
August 15, 2014
I can't tell you how many times over the past 6 years that I've needed to make one change in Marketo. Activate one smart campaign. Fix one typo. 

Not... do work... but while enjoying my evening, get an emergency text, and have to go home to access a computer to fix a problem. If I could have just whipped out my phone and gotten my work done in 2 minutes it would have made my life much better.

This thread wins an award for being one of the most whiney of the community. Progress and change are constants folks. Technology is evolving and if Marketo wasn't evolving at equal pace then we'd all be looking for new solutions. We don't always like when someone 'moves our cheese', but it's a part of life. 
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    Anonymous
    August 15, 2014
    We have some values at Marketo that we use every day. They might be helpful here.

    Speak the Truth. It means facing reality even if it hurts. It means honesty and transparent feedback. I appreciate all feedback, even if its negative.

    One Team. In my mind, this includes you too, our customers. We are all on the same team. We employees want you to be successful. But more important, you are all part of the Marketing Nation. We help each other. We care about each other. We are constructive with our feedback and build each other up, not tear each other down. Feedback should be repectful.

    Customer Passion. I work tirelessly day after day (for me, seven years now), as do my teammates and colleagues. We work to make your lives better. Don't think we are sleeping on the job or make decisions in a vacuum.

    Aspire to be Great. I want the UI to be spectacular. I have a vision and want to see it come to reality. Sure, sometimes it takes longer than I want, but we do our best. We have great engineers, but you cant rush quality.

    These are some of our values and we hope you understand how they are there to help us make great services and software for you.

    Ive heard you loud and clear, all of you. We will continue to work hard making great improvements. If you want to continue the thread, just try to remember these values, especially One Team. We are in this together.
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    Anonymous
    August 15, 2014
    Thank you for your input Glen. Also I'd like to remind everyone of our Marketo Community Guidelines.



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    Anonymous
    August 15, 2014
    Great insight from Adam W on the fact that using a product it's self should not be the "work" but what is acheived by using it. Whether or not the product would be a feasible solution on a particular platform you were able to communicate what you expect.

    This aligns nicely with the discussion around the overall UI/UX.

    Thank you
    L
    Lisa_McGregor
    Level 1
    August 28, 2014

    Wondering if there are any course instruction/how to videos for those of us who hadn't used the old UI and are now working our way through the courses with a different UI.

    Thanks.

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    Anonymous
    September 22, 2015

    I like the new interface, it's way better than the old one.  It just took me a short time to get used to it.

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