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DeepthiSw
Level 3
March 15, 2022
Question

Marketo Login

  • March 15, 2022
  • 2 replies
  • 3823 views

Hi All,

 

One of my team member has asked to reset the marketo user login as the link he received has expired, I am unable to  (I have admin access) edit the user and reset the password.

I get this message -users in pending state cannot be edited. Please help to fix this.

 

 

Thanks,

Deepthi.

 

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2 replies

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
March 15, 2022

Marketo doesn't allow resetting pw for the user who has not yet accepted their invitation (i.e., is in "pending" state). I usually Delete and re-invite the user in such cases. Also, after you delete a user, at times it takes a few minutes to clear it out of the backend, so if you get a message that the user is already in use, just wait for a few minutes and try adding the user again.

    D
    DeepthiSwAuthor
    Level 3
    March 15, 2022

    Thanks @darshil_shah1 

    Vinay_Kumar
    Community Advisor
    Vinay_KumarCommunity Advisor
    Community Advisor
    March 15, 2022

    I agree with Darshil. Please try deleting and then recreating the same user. 

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