Marketo Campaign members not sync to Salesforce Campaign | Community
Skip to main content
Z
ZihaoQi
Level 2
April 13, 2023
Solved

Marketo Campaign members not sync to Salesforce Campaign

  • April 13, 2023
  • 2 replies
  • 4846 views

Hi,

The campaign in Marketo members is not synced to corresponding salesforce campaign members. I have checked the status setting which is exactly matched. Any reason why this occurred ?

 

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by FahadRiazRao-2

with the affected persons, do you see what values they have under there Info tab:

and 

For this, you would simply create a new View and add following columns:

If you find blank values there for affected leads, means Leads not yet inserted in SF - and MKTO cannot assign a SF campaign to these.

 

2 replies

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 13, 2023

Same recommendations as your Campaign sync-related question here. Ensure that all the items pertaining to Marketo <> SFDC sync are enabled and there aren't any errors (specifically related to the campaign/campaign member sync logged in the SFDC error). I bet something has recently changed with your Marketo - SFDC campaign sync given that you see multiple errors/issues with it simultaneously.

 

Z
ZihaoQiAuthor
Level 2
April 14, 2023

Thank you for replying to both of my posts.  I have checked the possible error list in the other answer, I noticed that there is sfdc_sync error. What should I do to detect the root cause of this error?

Thank you in advance. 

 

 

 

Katja_Keesom
Community Advisor and Adobe Champion
Katja_KeesomCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 14, 2023

Hmm, does this person actually exist in your SFDC? Looks like that is not the case, so you are trying to update a campaign member status before the person is synced to SFDC.

    FahadRiazRao-2
    FahadRiazRao-2
    Level 2
    April 13, 2023

    Do you see any MKTO-SF SYNC errors in persons activity logs due to data validation and stuck by some validation rule(s) in SF?

    Z
    ZihaoQiAuthor
    Level 2
    April 14, 2023

    Thanks for your reply.

    I post the screenshot in the above reply. You are right, there is MKTO-SF SYNC errors in log. But what should I do to debug this error?

    Thank you in advance.

     

      FahadRiazRao-2
      FahadRiazRao-2Accepted solution
      Level 2
      April 17, 2023

      with the affected persons, do you see what values they have under there Info tab:

      and 

      For this, you would simply create a new View and add following columns:

      If you find blank values there for affected leads, means Leads not yet inserted in SF - and MKTO cannot assign a SF campaign to these.

       

      Terms & ConditionsAccessibility statement

      Loading footer...