Live Chat Vendor Recommendations | Community
Skip to main content
Michelle_Cornel
Michelle_Cornel
Level 2
September 27, 2017
Question

Live Chat Vendor Recommendations

  • September 27, 2017
  • 2 replies
  • 16416 views

Hi- We are evaluating live chat vendors for our website and are looking for one that integrates with Marketo. Does anyone have any recommendations they could share?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

Josh_Hill13
Josh_Hill13
Level 10
September 28, 2017

launchpoint.marketo.com

Do you have certain requirements? What works for me, may not work for you.

ChristinaZuniga
ChristinaZuniga
Level 9
September 28, 2017

What do you mean by integrated? Do you want to hire a 3rd party to have the convos, or is this an internal group and they want to be able to see Marketo data when someone chats them?

I use one that speaks to prospects for me that can send info to Marketo but there are issues with reporting (they want my CRM guy to pull reports specifically for them to justify their costs? Waste of his time). Overall we've found them to really good.

Michelle_Cornel
Michelle_CornelAuthor
Level 2
September 28, 2017

We are looking for a company that will have the convos. We'd like that action to be recorded in Marketo so we could include it in our lead scoring model.  Which company do you use?

Terms & ConditionsAccessibility statement

Loading footer...