Incorrect email click recordings | Community
Skip to main content
A
Anonymous
July 4, 2016
Question

Incorrect email click recordings

  • July 4, 2016
  • 1 reply
  • 1824 views

Hello,

We are worried that email clicks are being recorded incorrectly or maybe triggered by spam filters. We have two leads that show the same strange activity - each nurture email we send out appears to be clicked on immediately after it is sent. Is a spam filter triggering a click? Also we sent out a NPS email which a customer appears to have clicked on the score 0 five times although we know it's a very happy customer.

Is anyone else experiencing the same thing?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Josh_Hill13
Josh_Hill13
Level 10
July 4, 2016

This is a well known issue. Please search in here for already discussed resolutions. Unfortunately, spam filters do click on links and do cause this issue. You can try to mitigate this with the Clicked Link in Email filter and some other options.

A
Anonymous
July 5, 2016

Thanks Josh. Where can I see the already discussed resolutions?

A
Anonymous
July 5, 2016

Hi Liarna -

You can check out the results at the link below.

https://nation.marketo.com/search.jspa?q=spam+email+clicks

Terms & ConditionsAccessibility statement

Loading footer...