Important: Marketo Outlook and Gmail Add-In Update? | Community
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A
Anonymous
July 11, 2013
Solved

Important: Marketo Outlook and Gmail Add-In Update?

  • July 11, 2013
  • 31 replies
  • 2958 views
Early this morning I received an email with the subject "Important: Marketo Outlook and Gmail Add-In Update".  Was this sent to every Sales Insight Email Add-in user or just to administrators?  If to all users, I would have preferred to have received a heads-up prior to this, so that I could alert my users.

Please respond ASAP, so I can get ahead of this with my team.
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I'm using 2007, and via support, I had to revoke my license and re-issue a new license... after that it installed fine. I just ran into the same issue with someone else on our team and had to do the same steps for her. It seems that the revoke/re-issue remedy resolved the initial installation issue. (#alliteration)

31 replies

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A
Anonymous
July 16, 2013
@Elliott - Alliteration appreciated! Glad it work for you too! :)
A
Anonymous
July 16, 2013
I just want to make sure that I do this correctly.  I go into Sales insight, click on the person, revoke their license and then resend the invitation?  (First Timer :) )
A
Anonymous
July 16, 2013
also did you use the selection to repair sales insight?  Now i am running into the issue that there are no Marketo Email templates populating?  Is anyone else having that issue???
A
Anonymous
July 16, 2013
Hey Erin - Yes, that's about right... click on the user, revoke their license, then you'll want to click on the "Issue License" button  and basically re-issue them a new license (they'll be sent a new invitation to click-through and install from there.)

I've recently removed my templates from Sales Insight (in the process of re-vamping these right now), so I can't reference if mine are available or not however, seems like Drew S. might have encountered that as well. His note from above: "Also, none of my templates seem to be available to the reps after the new install."
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Anonymous
July 16, 2013
Thanks Jen!  Looks like it just takes some time for the templates to get repopulated.  Hopefully we are all good now...
A
Anonymous
July 16, 2013
Yep, my templates were all gone temporarily, only to return permanently a few hours later.
A
Anonymous
July 17, 2013
Arjun:  I contacted support for a list of people that have not yet installed the upgrade, he said he is unaware of any such list.  Is there any way I can get that information?

Thanks!
K
Karen_Hawkins
Level 2
July 17, 2013
We are relatively new to Marketo and just about ready to install the Sales Insight app into our org.  Based on these conversations, do you think we should wait a few more days to install or go ahead now?
Thank you!
K
Karen_Hawkins
Level 2
July 17, 2013

And are there any other tips that I need to be aware of prior to installing Sales Insight?

Thanks again!

hena_wells
hena_wells
Level 4
July 17, 2013
Karen - All new outlook install will use the new version. Also this does not affect MSI installs in a crm. Only outlook. So should to be good to go now.

Erin - I just sent the support folks over the initial list of folks who got the email. 

Thanks - Aj

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