Important: Marketo Outlook and Gmail Add-In Update? | Community
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A
Anonymous
July 11, 2013
Solved

Important: Marketo Outlook and Gmail Add-In Update?

  • July 11, 2013
  • 31 replies
  • 2958 views
Early this morning I received an email with the subject "Important: Marketo Outlook and Gmail Add-In Update".  Was this sent to every Sales Insight Email Add-in user or just to administrators?  If to all users, I would have preferred to have received a heads-up prior to this, so that I could alert my users.

Please respond ASAP, so I can get ahead of this with my team.
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I'm using 2007, and via support, I had to revoke my license and re-issue a new license... after that it installed fine. I just ran into the same issue with someone else on our team and had to do the same steps for her. It seems that the revoke/re-issue remedy resolved the initial installation issue. (#alliteration)

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hena_wells
hena_wells
Level 4
July 11, 2013
Hi Erin,

We plan to send out the reminder email in a week. July 10th or 11th

We will only send it to the folks who have not yet upgraded. I'll make that list available to support and you can call in and ask if there are any folks from your team on it.

Aj
A
Anonymous
July 11, 2013
Arjun, will the admin email that is sent out tonight be different than the one that was sent to users early this morning?  We also have users that are getting errors when they try to install the update.  Should they uninstall the current version and try again?  If so, please provide a link to information on removing the current version.
hena_wells
hena_wells
Level 4
July 11, 2013
Elliot,

Very similar, except it wont have the user specific info required for upgrading.

If you do have users having issues, please open a case with support and they will troubleshoot.

Aj
A
Anonymous
July 11, 2013
Elliot, I have a case open with support as well.
A
Anonymous
July 15, 2013

I don't have the Outlook add-in (2013) and one of my sales guys didn't receive instructions... what instructions can I give to him?


Erin provided directed me to this thread (thanks Erin!!).

OK so if I go the route above (invite email from Admin--> Sales Insight --> Email Add In to that user), that just sends him a new invite right? So is this updated already? And will he need to uninstall first or should I revoke his license?

A
Anonymous
July 15, 2013
If you resend the Email Add-In invitation, it will have the link to the latest versions.  You shouldn't have to revoke the license - that doesn't uninstall the Add-In.  And you shouldn't have to uninstall the Add-In either.  However, Erin and I both have a user who had problems during the installation.  Marketo tech support told me that they haven't been able to determine the cause.  Also, they haven't been able to get this working for my user yet.
A
Anonymous
July 15, 2013
Ok, thanks Elliott!!
A
Anonymous
Accepted solution
July 15, 2013
I'm using 2007, and via support, I had to revoke my license and re-issue a new license... after that it installed fine. I just ran into the same issue with someone else on our team and had to do the same steps for her. It seems that the revoke/re-issue remedy resolved the initial installation issue. (#alliteration)
A
Anonymous
July 15, 2013
Thanks Jen!  Strangely I haven't heard back from Marketo tech support on this issue since I reported it Friday afternoon.  I revoked the license for my user and re-issued it.  Hopefully your simply stupendous suggestion will patch this pernicious problem!  :0)
A
Anonymous
July 16, 2013
Our user was able to install his update after I revoked and reissued his license.   Thanks again Jen!
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