Solved
How do you handle distinct form submissions from existing leads/contacts?
I have a contact form that ppl can use to submit a request. They can submit as many requests as they want, and each one would be considered a separate submission or activity.
The form used to be in SFDC - so everytime someone submitted a request, a new lead was created. This was good bc I could easily run a report on the LEAD, and all the custom fields for that lead to see EACH request. This was bad because SFDC was creating dupe leads.
I want to move that form to Marketo now to eliminate the dupe leads. However, how do I handle distinct requests from the same people? People could potentially submit multiple a day (tho no one does that, it's more like once/week max). I also need to be able to run a SFDC report on the lead/contact with custom lead fields.
The form used to be in SFDC - so everytime someone submitted a request, a new lead was created. This was good bc I could easily run a report on the LEAD, and all the custom fields for that lead to see EACH request. This was bad because SFDC was creating dupe leads.
I want to move that form to Marketo now to eliminate the dupe leads. However, how do I handle distinct requests from the same people? People could potentially submit multiple a day (tho no one does that, it's more like once/week max). I also need to be able to run a SFDC report on the lead/contact with custom lead fields.