How can we get auto-replies from emails that aren't in our DB? | Community
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Denise_Greenbe7
Denise_Greenbe7
Level 3
May 22, 2019
Question

How can we get auto-replies from emails that aren't in our DB?

  • May 22, 2019
  • 1 reply
  • 2537 views

We received auto-replies to say the person was no longer with the company from 6 email addresses that are not in our database. Can anyone explain how that could be? I'm relatively certain it is not because they were deleted after the email was sent.

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
May 22, 2019

Because they're bounces that resulted from forwards.

Denise_Greenbe7
Denise_Greenbe7Author
Level 3
May 22, 2019

Why would the bounce come back to us rather than to the person who

forwarded the email?

On Tue, May 21, 2019 at 9:25 PM Sanford Whiteman <

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    May 22, 2019

    A server-side forward -- not the same as a forward by clicking a button in your mail client -- preserves the headers of the original message, and in most cases (unfortunately, since it can kill delivery) preserves the SMTP envelope as well.

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