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A
Anonymous
July 11, 2013
Solved

Email Tracking in Outlook

  • July 11, 2013
  • 3 replies
  • 1244 views
We have installed the Marketo email tracking widget into our Outlook software and it works properly. The problem is I cannot see any of the email activity logged in Salesforce - only in Marketo. I have installed and correctly configured sales insights, however I do not see any location where this logged activity might go. How can I ensure that all emails will be recorded?

Additionally, does the Marketo plugin have the ability to put the actual email into Salesforce like the original Salesforce plugin? It is important for our sales team to be able to see what the emails were that were sent by going into Salesforce.

Thank you.
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Best answer by
Yes, assuming your admin settings include syncing activities for Was Sent Sales Email, all of the emails should be recorded. The API calls between Marketo and SFDC happen every 5 minnutes, but I've noticed it taking as long as an hour to write the activity.

3 replies

A
Anonymous
July 12, 2013
Did this occur after the recent plugin update?

http://community.marketo.com/apex/Marketo_News_Detail?id=a5P50000000CbqXEAS
A
Anonymous
Accepted solution
July 12, 2013
Yes, assuming your admin settings include syncing activities for Was Sent Sales Email, all of the emails should be recorded. The API calls between Marketo and SFDC happen every 5 minnutes, but I've noticed it taking as long as an hour to write the activity.
A
Anonymous
July 12, 2013
Got it! It was in fact a delay in the API calls. I've started seeing email activity logged in the usual location in Salesforce.
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