Email Suspended Field Updates | Community
Skip to main content
Itay_Billet4
Itay_Billet4
Level 8
September 3, 2013
Question

Email Suspended Field Updates

  • September 3, 2013
  • 3 replies
  • 1326 views
I noticed that when an email bounced initially, the "email suspended" fields are populated. On the next email bounce, these fields are not updated, so I have the old "email suspended at" and "email suspended cause" instead of the recent one.
Can these fields be updated? (they are not blocked in the "field management" section)

Thanks!

Itay
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

3 replies

A
Anonymous
September 3, 2013
The field is updated by server processes. The email suspended flag does not reflect the true availability for mailings.
 
The article "What is email suspended?" explains the processes:
 
Itay_Billet4
Itay_Billet4Author
Level 8
September 3, 2013
Ok, I have some cases which it doesn't happen (email is bounced and then delivered after a while), the "suspended date" is not updated. Do you want me to open a support case on that?
A
Anonymous
September 3, 2013
Soft bounces do not automatically set emails to suspended. Emails bounced and then delivered are typical occurrences.

http://community.marketo.com/MarketoArticle?id=kA050000000KzZyCAK

Terms & ConditionsAccessibility statement

Loading footer...