Email 1 of 5 skipped due to communication limits - Do they receive other emails in a drip flow? | Community
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Shane_Rourke2
Shane_Rourke2
Level 4
May 4, 2021
Solved

Email 1 of 5 skipped due to communication limits - Do they receive other emails in a drip flow?

  • May 4, 2021
  • 1 reply
  • 4182 views

Hello, 

I have a smart campaign, that is NOT in an engagement program, that sends multiple emails with wait steps. 

If the member of the program doesn't receive the first email in the flow due to daily communication limits, they won't receive the others correct? 

 

 

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Best answer by Katja_Keesom

Just a quick addition to make it work: If you add a choice to step 6 to say If Email Was Delivered, specifying your first email to send and set the Default to Do Nothing it would work as you describe.

And of course you can do that for all of the following Send Email flow steps to ensure the previous email was actually delivered.

I would opt for Delivered rather than Email Was Sent, as it gives you more certainty the email actually reached the recipient.

1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
May 4, 2021
They certainly will get the others, since you haven't put any logic in to the contrary!
Katja_Keesom
Community Advisor and Adobe Champion
Katja_KeesomCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
May 5, 2021

Just a quick addition to make it work: If you add a choice to step 6 to say If Email Was Delivered, specifying your first email to send and set the Default to Do Nothing it would work as you describe.

And of course you can do that for all of the following Send Email flow steps to ensure the previous email was actually delivered.

I would opt for Delivered rather than Email Was Sent, as it gives you more certainty the email actually reached the recipient.

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    May 5, 2021

    I would opt for Delivered rather than Email Was Sent, as it gives you more certainty the email actually reached the recipient.

    True! However, there's still a missing ingredient here. Implicitly exiting someone from a flow because they went over Comm Limits on a single day seems overly punitive. The flow should be more resilient.

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