Does Adobe Connect automatically change lead status to Attended? | Community
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A
Anonymous
March 2, 2013
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Does Adobe Connect automatically change lead status to Attended?

  • March 2, 2013
  • 19 replies
  • 2186 views
Hi friends, 

Does Adobe Connect automatically change lead progression status to "attended," assuming event was properly tied to the adobe meeting, and assuming that lead attended the webinar? 

I can't seem to figure out how to trigger a status progression otherwise. 


Thanks for the feedback!
Cary
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Yes once the event has concluded, Adobe will pass back attendance information and the progression statuses will be updated to either "attended" or "no show."  You can have a campaign that is listening for these changes using "Progression status is Changed" filter.

19 replies

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Anonymous
April 4, 2013
Can you confirm that the Webinar URL field is populated for yourself?  You can add this field to the members grid.
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Anonymous
April 4, 2013
The webinar field is populated for my two records (work and personal).  It lists the same URL for both kerio.adobeconnect.com/elisetestseminar/
A
Anonymous
April 4, 2013
This looks good.  The reason it did not connect you is because it didn't capture your email address.
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Anonymous
April 4, 2013
Do you know why it didn't capture it?  How do I make that happen?
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Anonymous
April 4, 2013
I am not totallly sure why it didn't capture your email address.  Were you also the presenter?
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Anonymous
April 4, 2013
No, there was another account that we use as the presenter.

Is there any way I can have you register for the event, attend and see if it captures your record properly?
A
Anonymous
April 4, 2013
I tried again and still showing as no-show.  When I enter the meeting as a participant, it is not asking for my email address.  Does this have something to do with it?
A
Anonymous
April 4, 2013
What is the date/time of the meeting?  If the meeting is over, then it will not update.  Are you following the same process as the other registrants?  Are you filling out the Marketo form to register?  Are the people how attended showing their email address in Adobe?  

This is somewhat difficult to troubleshoot over the Community so if this doesn't get us an answer, then I recommend you contact support.
A
Anonymous
April 4, 2013
I have been setting up and testing a meeting for a specific time (like at 11 AM today, then I went in and tested at 11 AM).

I am only in testing mode, using multiple of my own personal email addresses and none are showing as Attended.  Only the host shows as Attended.

I will open a support case.

Thanks for trying to troubleshoot.
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