Correcting event statuses causing inaccurate scoring

Hi Liarna,

1) the channel setting probably has no show to be an earlier step in the process than attended. This is a design error. You need to go to the admin-tags->channel and edit your webinar channel, then set the attended and no show with the same step number. This will allow you to move attended to no-shows.

2) this is due to the way your scoring smart campaigns are being set. They probably fire twice because the trigger itself fires twice. You need to look at the activity log of these leads that were scored twice and find the smart campaigns that did this, then look into these SC to understand why it did fire twice.

On this specific case, here is the way to correct it:

• once you have gone through the the 2 corrections above, create a smart list with filter:
  • program member status changed, program is [your webinar] old value is attended, new value is no show.
• Select all the leads in this smart list, run a "change score" manual flow step, score is [Your lead score], score change is -20

-Greg