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George_Hoffman
George_Hoffman
Level 3
December 5, 2016
Question

Changing top level domain without breaking tracking?

  • December 5, 2016
  • 2 replies
  • 1932 views

We are changing our top level domain (info.myoldcompany.com -> info.mynewcompany.com) and I am wondering if it is possible to do this without erasing our users cookies. From what I have been reading, all of our users will have to re-introduce themselves by clicking an email or filling out a form. Is there a way around this?

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2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
December 5, 2016

Hi George,

Yes, it is possible to make this migration seamless, but you will need a developer with a real fluency in JavaScript, in-browser messaging concepts, and how Munchkin sessions work.

George_Hoffman
George_HoffmanAuthor
Level 3
December 5, 2016

Ok, Great. Thanks Sanford.

Is there any documentation on how to do this?

SanfordWhiteman
SanfordWhiteman
Level 10
December 5, 2016

Only in my head and my code.

    Dan_Stevens_
    Dan_Stevens_
    Level 10
    December 5, 2016

    Just for clarity sake, what you're doing is changing your domain - not TLD.  TLD is anything to the right of the dot.  For example, com, net, gov, etc.

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