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A
Anonymous
June 21, 2017
Question

Bulk API - Consistent "System Error"

  • June 21, 2017
  • 6 replies
  • 4453 views

I have been having some success with the Bulk API extracting leads up to this point, I can create/queue/extract (some) jobs. However, recently I have consistently been getting the "System Error" error message with no other details. Is there anything that I can do to try to resolve this?

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6 replies

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
June 21, 2017

Is it a with a 611 code error message?  If so, you should open a Support ticket.  You shouldn't be receiving those.

A
Anonymous
June 21, 2017

No the code that I am getting is a 200 response status code, which is also what has me really confused.

<Response [200]>

{"requestId":"<ID>","result":[{"exportId":"<ID>","format":"CSV","status":"Failed","createdAt":"2017-06-21T15:23:53Z","queuedAt":"2017-06-21T15:23:53Z","startedAt":"2017-06-21T15:24:35Z","finishedAt":"2017-06-21T15:24:52Z","errorMsg":"System Error"}],"success":true}

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
June 21, 2017

Hm, you should still make a ticket for it.  That exception is not being handled correctly.

Matthew_Aeschba
Matthew_Aeschba
Level 2
June 22, 2017

I am having this issue as well, please let me know if you discover a resolution.

A
Anonymous
June 22, 2017

Got a response on my support ticket. Apparently there is a bug with the Marketo API that should be fixed at some point tonight and should be working better tomorrow. You might want to open up a ticket as well in case your problem is in any way different.

Matthew_Aeschba
Matthew_Aeschba
Level 2
June 22, 2017

Thanks for replying Dan, I'll try again tomorrow and post here if resolved.

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
June 23, 2017

Patch for this is currently scheduled to push out tonight.  Thanks for your patience everyone!

A
Anonymous
June 26, 2017

Hey Steven,

Thanks for the attention to this. I tried a few times again today and I am still getting the "System Error". Did the patch fix go out on Friday? It seems like there might be another issue?

Thanks,

Dan

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
June 26, 2017

I do see the patch went out Friday.  If you can give your call and response to the engineer working your support ticket, we can look back into it.

A
Anonymous
July 5, 2017

This continues to be an issue for me. I have been working with Marketo support as they have been putting out patch fixes but it seems that thus far the fixes have not resolved the problem.

Matthew_Aeschba
Matthew_Aeschba
Level 2
July 5, 2017

My bulk export jobs are continuing to fail as well. Hopefully they will get a successful patch out soon.

A
Anonymous
July 7, 2017

Bulk export API is still not working. Job was queued. Then

made this request:

https://xxx.mktorest.com/bulk/v1/leads/export.json?status=Created,Queued,Processing,Cancelled,Completed,Failed&access_token=yyyy

Response:

{"requestId"=>"dd4a#15d1f640c69",

"result"=>

  [{"exportId"=>"xxxx",

    "format"=>"CSV",

    "status"=>"Failed",

    "createdAt"=>"2017-07-07T23:01:41Z",

    "queuedAt"=>"2017-07-07T23:14:08Z",

    "startedAt"=>"2017-07-07T23:15:13Z",

    "finishedAt"=>"2017-07-07T23:18:30Z",

    "errorMsg"=>"System Error"}],

"success"=>true}

A
Anonymous
July 21, 2017

Am interested in hearing if any of you have been able to make forward progress using the Bulk Extract method.

We were experiencing the same error and got an update from support that a patch was going to be applied a day ago. I requested an ETA for the fix, but haven't heard from Support.

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
July 24, 2017

We believe it is resolved now.  By the end of Friday we were no longer seeing errors on our end.  We had a backlog of jobs to process over the weekend that were failing previously, but our engineering team believes that it should be all systems green today.

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