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Dena_LeBlanc
Dena_LeBlanc
Level 2
April 5, 2019
Question

Birthday Campaign

  • April 5, 2019
  • 2 replies
  • 4975 views

Hello,

I have set a birthday email as directed with the two smart campaigns and the wait steps. But as soon as I run the second one, the emails send right away and don't deploy for the wait campaigns as directed, or on the right day. I am only testing with two of my own emails with different dates just to make sure.

Can anyone help?

2 replies

Devraj_Grewal
Devraj_Grewal
Level 10
April 9, 2019

Dena,

Please move this discussion to Products​ for a more prompt response.

Bryan_Epstein
Bryan_Epstein
Level 5
April 19, 2019

Hi Dena, have you looked into the instructions written out on the following page?

Sending a Birthday Message

If you've been following those instructions, it would help to see your Smart List/Flow Steps for each of the campaigns.

EDIT: I noticed that you wrote a comment on that post. As I said, it would help to see your Smart List/Flow Steps for each of your campaigns.

Dena_LeBlanc
Dena_LeBlancAuthor
Level 2
May 2, 2019

Is this what you would need to see? My smart list is just my own emails as I am testting.

Bryan_Epstein
Bryan_Epstein
Level 5
May 2, 2019

Your token should be {{lead.Birthday}} rather than {{leads.Birthday}}, so this may be what is causing the problem for you. A few other things to consider:

How is your Campaign Schedule setup? Do you have a scheduled recurrence for every day prior to 5PM PDT? Do you have the qualification rules to run the person through the campaign flow once every 12 months?

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