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A
Anonymous
August 10, 2017
Question

Auto Soft Bounced

  • August 10, 2017
  • 2 replies
  • 1895 views

Hi, I am trying to send an email from a list to users from our internal domain users and they are being soft-bounced whereas with other email addresses of people outside our company it works fine. Why could this be happening? Thank you in advance.

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2 replies

Darrell_Alfons2
Darrell_Alfons2
Level 10
August 10, 2017

Did you setup SPF and DKIM?

SanfordWhiteman
SanfordWhiteman
Level 10
August 10, 2017

Further to Darrell's question, you should provide your actual domain -- no way to troubleshoot what may be DNS-related errors without it.

Also, what's the exact soft-bounce reason?

A
Anonymous
August 10, 2017

I am Cristina's colleague. The error message is:

550 [internal] [oob] The recipient is invalid.

We need to verify SPF and DKIM details with our network admin.

SanfordWhiteman
SanfordWhiteman
Level 10
August 10, 2017

What's the domain?

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