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bjohnson-5
Level 3
April 15, 2022
Solved

Adding additional wait step to smart campaign

  • April 15, 2022
  • 1 reply
  • 4702 views

I have a Smart Campaign and I need to add an additional wait step. I actually need to extend the waiting period from two days to 6 days. How can I accomplish this without messing up the flow?

 

Here is the current flow:

 

Send email 1

Wait 2 days

Request campaign: send email 2

 

I need the wait step to change to 6 days, but I'm not sure how to make that happen without interrupting the flow.

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Best answer by Darshil_Shah1

IMO - if / when there are no people waiting in the campaign wait step, you can simply swap the wait period from 2 days to 6 days, but if there are people waiting in the wait step and you want them to wait for the additional period too along with the new people entering into the flow (like in your case) - you can add an additional 4 days wait flow step right below the existing 2 days wait step - so existing people waiting in the 2 days wait step upon coming out of it enter in to an additional 4 days wait step - leading to a total wait of 6 days.

1 reply

SanfordWhiteman
Level 10
April 15, 2022

Not sure what you mean by “interrupting the flow.“ The people currently in the 2-day Wait will exit after 2 days. Future people who get to that step will Wait 6 days. What do you want to happen to the first group?

bjohnson-5
Level 3
April 18, 2022

Wait an additional 4 days.

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
April 18, 2022

IMO - if / when there are no people waiting in the campaign wait step, you can simply swap the wait period from 2 days to 6 days, but if there are people waiting in the wait step and you want them to wait for the additional period too along with the new people entering into the flow (like in your case) - you can add an additional 4 days wait flow step right below the existing 2 days wait step - so existing people waiting in the 2 days wait step upon coming out of it enter in to an additional 4 days wait step - leading to a total wait of 6 days.