Adobe Marketo Engage

Hi, We frequently encounter sync errors from records that have moved to a status further in the status progression in SF, but remain in the previous status in Marketo, triggering a validation error for statuses that should not be allowed to move backwards. For example, a lead was created in Salesforce as Pre-Qualified, updated to MQL in Marketo, then updated to Working (which is a status further in the progression than MQL). When the sync took place, it triggered the validation error: "FIELD_CUSTOM_VALIDATION_EXCEPTION: Lead Status should not be moved backward (other than Unqualified or Nurture). Sales Ops can make the change if necessary." How can I prevent this from happening?

Hello, We've been having issues with Bots filling out forms on our pay-per-click campaigns and I'm exploring ways to block them. We have used Bot blockers such as reCaptcha and URLs on the webpage only visible to bots. I was wondering if there is a way to use a hidden field on a form (only visible to bots) and if the field has information in it to block it from processing. If anyone has other solutions for blocking bots, I'm all ears. Thanks in advance! Alex 

Hi, I currently have a form made and aligned like this:  However, when i insert the form into my landing page, the formatting gets messed up, and everything seems to be stacked:  Does anybody know why the alignment is changed in the landing page? Here is a preview URL for my landing page if there's something within the inspect elements that I am missing: 925-OPE-062.mktoweb.com/lpeditor/devicePreview?p=1173&t=sVt4qRXPhq5SK2tvX6dQdg,,&m=925-OPE-062

Earlier this year, we posted that a newer version of the native CRM Integration daily synch component was on its way. After a brief delay, we would like to inform you that this version will be deployed to active sandboxes that have the native connector enabled over the course of seven days, beginning November 13, 2025. Once all active sandboxes are deployed, there will be a phased approach for Production instances where the newer version will be deployed as a limited GA plan, starting November 25.   Is there anything we need to do in order to deploy the newer version? There is nothing you need to do. It will be deployed directly to your subscription.   Is there any new functionality that will be offered with the new version? This version is a technical upgrade and offers the same functionality as the previous version. The key benefits are improved performance and efficiency.   Can we choose to opt out of the new version? No, this new version applies to all subscriptions.

My campaigns are not updating the status icon when they do run until I click back onto it. It changes to show the clock when it is scheduled, but will not change to the green checkmark to note it was run until I click back on it after it was run.This also means that those campaigns, that are already run but showing the clock still, appear in campaign inspector. Does this happen for anyone else, or is it just me?

Popping up different Dynamic Chat dialogues for known SFDC Contacts vs. SFDC Leads is a basic ask. It’s a smidge trickier than you might expect, though, for 2 reasons:   (1) you can’t sync SFDC Type from Marketo to the DC database(2) you can’t sync SFDC Is Deleted, another key component   Don’t worry, it’s still easy.   Mirror SFDC Is Deleted Create a custom Boolean field SFDC Is Deleted Mirror. Keep that field updated with a simple trigger campaign:   Sync SFDC Contact ID, SFDC Lead ID, and the new mirror field With the mirror field in hand, you have everything you need to reproduce SFDC Type in Dynamic Chat:   Build your audience criteria Now you can match SFDC Contacts:   And SFDC Leads:   Not too intimidating, right?  

The Forms 2.0 lightbox() method is fully functional, but commonly misused.[1] I’ve had a post in my drafts for ages — “Tips for a smoother lightbox() experience” — but in the meantime lightbox() has become unnecessary because all modern browsers support <dialog>.   IMO, the coolest things about <dialog> are: its built-in responsiveness: desktop and mobile browsers automatically position the modal correctly its native controls: the Escape key and back-swipe both close the dialog its easy styling: transform ::backdrop with any CSS properties   Secondarily, <dialog> minimizes the need for JavaScript. The JS in this post is only necessary because Safari doesn’t support Invoker Commands yet. In Chrome and Firefox, you can close and open the modal using HTML alone, no extra JS!   Here’s a modal Marketo form inside a <dialog>:   The markup is amazingly simple, just put the standard form embed inside a <dialog> and add a close <button&g

If you have migrated to the new Marketo IMS (Identity Management), you may have started to notice something: Many new features are getting unlocked to you as an admin user.  I am certain that you, like me, are excited about some of these new features we are seeing from Adobe that are making our lives as admins and marketers easier.   One of these features that has been unlocked is a “Merge Fields” feature.   When I first discovered this new Merge Fields feature, I became instantly excited because one of the issues that we have had as Marketo Engage Admins is with duplicate and/or extraneous fields.  Duplicate fields can result from a number of sources, such as errant Salesforce field setup, lax Salesforce admin field level security settings (many of which are unnecessary and can cause sync backlog issues), bespoke field additions, or fields created for prior use cases that are no longer needed.     Prior to this feature being launched, we faced

I have a few Marketo forms in place where I collect consent from people to send text messages to them. By default I have set them as blank and not pre-filled. But whenever I view my forms, these check boxes come as pre-filled. I have cleared the cache, checked in incognito mode and everywhere but I am unable to fix this. Has anyone else faced the same issue and how did you fix this?

Hi Community,We are planning to move our Marketo instance from a shared IP to a dedicated IP setup. Our instance currently includes multiple domains. We would like to understand how multiple domains can be managed under a single instance once we move to a dedicated IP.Would appreciate any guidance or experiences from others who have handled a similar configuration.Thanks,

Has anyone found a way to move reports in the Advanced BI Analytics from one folder to another? We have a lot of really old reports that were imported over, and I'd like to get them cleaned up and organized the be more aligned with our new team structures without having to recreate them all. Even if you try to copy an existing report, it will only allow you to save to the folder it currently lives in. 

Hello, and thank you for your input! I set up a Nurture campaign with a set first cast, which has already gone out. However, I would like to change the deployment time for future casts. The only way to do this seems to be changing the first cast date to a future date. Will that cause people to receive the first email in my nurture again?

Hi,I have an use case to solve, could you suggest the possible solutionI have a default program(ABC) in Marketo which is created manuallyMultiple static lists will be created dynamically with in default program ABCfor example static list "1 - first list" will be created via an API call and email addresses will be imported . Want to mark all static list email addresses as program members  as soon as email list is imported. "2 - Second list" can be created next time and so forthNo manual intervention should be there to update static list name in case of  trigger campaign or batch campaign is definedWe can mark emails as program members via API but looking for something if we can achieve this by means of a smart campaign.Please suggest. Thanks,Babu 

EDIT: Maybe a better question is - is there a dead-end conversion from Velocity to Handlebars? Or is Velocity staying indefinitely? Hello all,Have maybe a specific question but hoping some experts can shed some light - I know at one point there was talk about Marketo moving from Velocity to Handlebars and I was curious if anyone could help me decipher that in terms of personalization with Custom Objects?We do a fair amount of Velocity scripting due to the nature of Custom Objects and multiple records - for example here is a First Name personalization:##Standard Velocity Date/Time Fields #set( $defaultTimeZone = $date.getTimeZone().getTimeZone("America/Chicago") ) #set( $defaultLocale = $date.getLocale() ) #set( $calNow = $date.getCalendar() ) #set( $ret = $calNow.setTimeZone($defaultTimeZone) ) #set( $calConst = $field.in($calNow) ) #set( $ISO8601DateOnly = "yyyy-MM-dd" ) #set( $ISO8601DateTime = "yyyy-MM-dd'T'HH:mm:ss" ) #set( $ISO8601DateTimeWithSpace = "yyyy-MM-dd HH:mm:ss" ) #

Hi all! Would love to hear your thoughts on what an ideal email send cadence would be for an operational email going to all our clients, including non-marketable persons that we rarely reach out to? Details below:There are about 68,000 recipients of an upcoming operational email, that otherwise rarely receive any Marketo outreach from usWhat would be a low-risk way to make sure the operational email reaches these folks without risking a lowered sender reputation? Should we aim to send it to 5,000 people per day? Should we go even smaller, such as 1,000 people per day? If I end up using the number 1,000, is it risky to do 2 batches per day instead of just 1? Thank you very much

Hello everyone,   I noticed something odd while checking opportunity details in Advanced BI Analytics. The opportunity count shows the same number for every month and even for different programs. It also shows counts for months in 2026, which seems off. The count looks more like the all-time total opportunities rather than month-wise numbers, as you can see in the attached image.   Has anyone else faced this? Any idea why the numbers are not changing across months and programs? Would really appreciate any guidance or solutions.   Thanks in advance!

Violating the old Never Rewrite From Scratch rule (which, let’s be honest, is sporadically enforced) Microsoft created New Outlook in 2023. So far, it’s been a rocky rollout, with scant rewards for end users and mixed results for MOps.   On the bright side, email designers like the new rendering engine. You still need fallbacks for Classic Outlook, but more and more Microsoft shops will see your special effects. On the other side, the death of OFTs is pretty bad, but at least that’s a clean break.   More insidious are features ported over from Classic but subtly “fixed” in a non-backward-compatible way. Case in point: Microsoft decided to rewrite their iCalendar (ICS) parser. The new parser hews so tightly to the standard, RFC 5545, that previously supported ICS files now don’t show the Location field:   The specific area Microsoft fixed was the order of VEVENT properties and VALARM reminders. The standard is unequivocal here. A valid VEVENT must have its eventprop en

On September 16, 2025, Adobe transitioned to a more modern hosting infrastructure for REST API URLs that leverages newer technology, adding security and scalability.   If your subscription has been using APIs with a double forward slash (//) in the URL, you should have received the following alert in Marketo Engage, with a Learn More link:   It is possible not everyone received or noticed the alert, as we recently discovered some existing API URLs have been generating 500 server errors, due to the API call itself. If you were affected by this, to resolve the error, you must modify the URL of the API call to change the double slash (//) to a single slash (/) where applicable.   Which API endpoints are impacted and should be modified?Any Marketo REST APIs that include a double slash (//) in the URL. What happens if we didn't make any changes prior to the deprecation date?Those specific APIs will fail; data synchs, Lead updates, or Campaign Triggers (depending on thos

Marketo’s new email editor is here—and it’s packed with features designed to make email creation smarter, faster, and more flexible than ever. In this article, we will explore what’s new to the designer and what’s coming soon. Here’s what you need to know.   ✨ AI Assistant: Smarter Email Creation The headline feature is the AI Assistant, powered by Adobe’s proprietary GenAI. This tool helps users generate everything from subject lines to images and full email content. You can tailor prompts for specific buying groups, marketing journey stages, communication strategies, and tones. Want a subject line with FOMO and an emoji? Just ask. Need content for decision-makers in an informative tone? The AI Assistant delivers. Key points: AI Assistant is currently English-only, but support for other languages is planned. You can use prebuilt prompts or customize your own. Text settings allow for deep personalization by audience, journey stage, and tone. Image generation is availa

We have opportunities created via SOAP `syncMObjects` API that are not accessible through the REST API. We need to understand the relationship between SOAP M Objects and REST objects, and how to properly migrate or access this data.I see similar question without the answer https://nation.marketo.com/t5/product-discussions/issue-s-with-switching-from-soap-api-to-rest-api-for/m-p/201612#M146895.  **SOAP Opportunity Creation (Working):** { "opportunity": { "type": "Opportunity", "id": 18577, "externalKey": { "attrName": "opportunities.id", "attrValue": "8bb9da36-ab39-11f0-80e8-cefbdec3b66f" }, "attribList": { "attrib": [ {"name": "Name", "value": "NAme"}, {"name": "Amount", "value": "99"}, {"name": "Stage", "value": "In Progress"} ] } }, "action": "UPSERT" } - `getMObjects` with ID 18577 successfully returns opportunity data but all&n

What happens when you use duration in a wait step without specifying the time?For example: Wait 4 hours, wait must end Mon-Friday. Send email.If someone enters the wait step on Saturday at 9 a.m., when will they receive the email? Right at 12:00 am Monday? Or would it be Monday 4 hours after they entered the wait, at 1 p.m. Monday?

If you’ve ever tried to include an “Add to Calendar” link in a Marketo Engage email and ended up with a broken calendar file, you’re not alone. One of the most common culprits? The {{member.webinar url}} token inside the Calendar File token type. It’s a subtle issue, but it can derail your webinar experience if not handled correctly.     Let’s break it down. The Calendar File token is a handy way to let registrants add your webinar to their calendar. It can include other tokens, like the webinar join link, so recipients have everything they need in one click. But here’s the catch: that join link token only resolves when the email is sent via a triggered smart campaign. If you send it manually or through a batch campaign, the token doesn’t populate. The result? A calendar file with a blank join link. Not ideal.     So how do we fix it? The answer lies in a simple program design tweak: create a smart campaign with a “Campaign is Requested” trigger. This campaign bec

A user had buggy 3rd-party JS causing forms to be submitted 2x. Unable to find the root cause in their stack of plugins, they tried a desperate fix: add an onSubmit() listener and stop submission if the listener runs a second time.   Like so: MktoForms2.whenReady(function(readyForm){ let stopFutureSubmissions = false; readyForm.onSubmit(function(submittingForm){ if(stopFutureSubmissions) { return false; } stopFutureSubmissions = true; }); });   Fine idea in theory, but that’s not how you stop form submission. The Marketo onSubmit() listener stack doesn’t care if you return false from every single listener! That is, it’s not like DOM event handlers where return false is interpreted as canceling the event.[1]   To stop submission, assuming you have complete control over the listener stack, simply set form.submittable(false): MktoForms2.whenReady(function(readyForm){ readyForm.onSubmit(f

We have a dynamic email that we send to our prospects that is built based on the country and will keep the corresponding links for each country and region. I am seeing a person click a link in this email that wouldn't be served to them based on the region/dynamic rules. Could this be something of a bot clicking links that aren't truly visible to the person? I have checked the email a bunch, and I am not seeing any link reference to this link on the email that they were dynamically sent.

We’ve observed that the Bulk Export API returns an HTTP status of `200 OK` even when the response body contains an error. For example, we received the following response:when using a bulk api i.ebulk/v1/leads/export/{ExportID}/file.json { "requestId": "4aac#17c", "success": false, "errors": [ { "code": "603", "message": "Access denied" } ] } Despite the `"success": false` flag and error code `603`, the HTTP status was still `200 OK`. This behavior is misleading and complicates error handling, as it suggests the request was successful when it clearly wasn’t. We’d like to understand:- Is this the expected behavior for the API?- Are there plans to align HTTP status codes with the actual success/failure of the request?- What is the recommended best practice for detecting and handling such errors?Thanks