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lorie_witmer4
lorie_witmer4
Level 2
Jul 13, 2026 5:00 PM UTC
Question

Dynamic Chat Conversation Forms - Book Meeting - Update Pop-Up Window Text

I would love to be able to edit the headline and body copy for each pop up window in the flow of the Book at Meeting.

Window 1 - blank white pop-up (needs to edit copy please wait while we load calendars...something to that effect, can be editable (would also love some icons that have movement… show calendar or hour glass)...
Window 2 -Headline and body copy - retrieving calender

Window 3 - Shows calendar and rep availability
Window 4 - Confirmation

Right now the header that is editable shows up the same on all 4 pop-up windows above, not a great experience for user.

      5 replies

      SanfordWhiteman
      User Group Leader
      SanfordWhitemanUser Group Leader
      User Group Leader
      Jul 14, 2026 5:37 AM UTC

      Good to have some visual accompaniment to show these 4 areas — I don’t see what I’d refer to as 4 “windows” in the booking process.

       

      (Also, I’d hope the loading phase isn’t long enough that it needs an hourglass? For me w/a Gmail account, it’s so fast that any waiting indicator would just be a blink.)

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      lorie_witmer4
      lorie_witmer4Author
      Level 2
      Jul 14, 2026 1:35 PM UTC

      ​@SanfordWhiteman I uploaded images for the 4 windows showing the only header option I have to edit in the Dynamic Chat Conversational Forms.

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      lorie_witmer4
      lorie_witmer4Author
      Level 2
      Jul 14, 2026 1:32 PM UTC
      Window 1 - Blank Pop Up


       

      Window 2 - Adds header but waiting for calendar to load

       

      Window 3 - Calendar Loaded
      Window 4 - Confirmation (shows the same header throughout the experience)


      Here are the visuals of the book a meeting experience, in Dynamic Chat Conversational forms I am not able to edit the header in each of these windows which is what I am requesting.

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      EllenSchwier
      Adobe Champion and User Group Leader
      EllenSchwierAdobe Champion and User Group Leader
      Adobe Champion and User Group Leader
      Aug 7, 2026 2:01 PM UTC

      I actually removed the title for this reason. There isn’t a single statement that works across the whole experience. As long as someone knows the next screen will let them book a meeting, I figure the title is not needed.

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      Ellen
      SanfordWhiteman
      User Group Leader
      SanfordWhitemanUser Group Leader
      User Group Leader
      Jul 14, 2026 6:29 PM UTC

      Thanks for that. Does seem like bringing up the calendar is slower in Conversational Flows than in Dialogues, which is weird.🤷

       

      In any case, those headers can all be customized using JS, though it’s something for an experienced dev (if I have the time I’ll blog about it, but my backlog is full right now!). I agree that having as much as possible be UI-configurable would be better.

       

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