Adobe Marketo Engage

I'm building a program in Marketo so that when someone completes a "Goal" in the Dynamic Chat flow, they receive email A for Goal A and email B for Goal B, for example. However, the trigger in my program is not pulling the Goal Names from my Dynamic Chat for me to pick from the drop down. Do I have to publish my dynamic chat? How does my Marketo Instance recognize and pull over the goals that have been created in my Dynamic Chat?

Adobe Dynamic Chat is one the newest features that's been rolled out to orgs and our new instance was able to test and implement it. Because the product is so new I figured I’d post some notes going through the implementation/setup. Overall it’s fairly simple to install and setup. Most of my cons are things that I anticipate they’ll add in future releases.What setup entails:  Get access to Marketo Chat. Chat is being rolled out slowly so be sure to talk to your CSM if you'd like to get access to it early.  Through the Dynamic Chat UI - configure your audience Criteria, create your chat flow in the stream, make any adjustments to the bot look/feel in the configuration area.  Under Integrations sync any fields that you'd like to have the bot reference. Note that a majority of the fields you will need will sync by default. In case you need to have other custom fields sync you can do so later on.  Add the Javascript code to your site  Connect the calendar of the p

Hello, I am a brand new marketo user and have been learning the interface over the past few days.I have run into an issue that does not appear to have an beginner-friendly solution so I wanted to put out a post and see if there have been any updated solutions. I am trying to figure out how to delete content blocks in a pre-made email template. I can delete a top-level block, such as a text or image block, but I cannot delete or even move around any blocks that are nested within a top level block, for example a 2-column block does not allow me to delete or move the blocks within the two columns.   The only possible solutions I have found so far are from 2016 and involve changing the HTML code of the block I want to delete to prevent it from appearing, but I have very little experience with coding and there are no video tutorials showing how to do this from what I can find online, so I wanted to see if there have been any other solutions found for this issue. Any help is appreciated

I have a nurture request. The nurture will consist of 4 emails, each with a remail to non openers. The remails use same content with different preheader and SL.  There will be an email every week and if lead don't open an email then they get a remail 3 business days later and the next email gets delayed accordingly. Any thoughts on how to develop is much appreciated.

I am trying to add the following to my subject line: 🕚 29 hours left…   I have tried the UTF code =?UTF-8?Q?=F0=9F=95=90?= for the clock, but it shows up as just the UTF code when I send a test. What am I doing wrong?

I know that the link field and dedupe fields cannot be changed in an approved custom object, but is it possible to update the data within the Dedupe field on an existing record?   Our dedupe field currently is a combination of two concatenated fields for an external system(Field 1 is the link field).  So two records for the same person look like this: 123456 - 123 123456 - 456 Our customer database system is changing so that Field 2 can now have the same value: 123456 - 123 123456 - 123 We are exploring concatenating a third field value to the dedupe field so it would look like this: 123456 - 123 - 1 123456 - 123 - 2   Is this possible?  I know we can change this for new records going forward, but we ran a test using the API on existing records and instead of updating the data, it added two new records.        

Hello,    Can someone please share the best method for tracking URL clicks within dynamic email content?  Right now we are filtering this by location segmentation.   Thank you! 

Hi All,We have a situation where we need to create a lead in instance B based on the form fill out of instance A. The problem here is we have different pod urls for instance A (//app-sj25.marketo.com) and B (//app-sjf.marketo.com).Is it possible to create leads in instance B based on the form fill out of instance A?Thanks.

Hello Marketing Nation,   Welcome back to the Adobe Marketo Engage Community Lens (formerly Fearless Forum)! In this edition, catch up on our latest blogs, sign up for our upcoming webinars, and more! If you have any requests, questions, or comments, please let us know in the comment section below.   In This Edition Enabling reCAPTCHA v2 for multiple Marketo forms on the same page: Read @SanfordWhiteman's in-depth guide on how to enable reCAPTCHA v2 for multiple Marketo forms, which includes all the necessary code you’ll need to ensure it works in your environment. Null Values in Marketo Forms: Distinguishing null values within your Marketo forms can be tricky. In another thoughtful blog from Sanford, check out his walkthrough on the 3 setup methods for null values in your forms, their nuances, and more. August Marketo Champion Office Hours Recording: Missed the last one? Be sure to watch our recording of the August Marketo Champion Office Hours! Preparing for your Ado

I have created an email template while in preview email template looks perfectly fine, but while I am sending sample email it doesn't appear correctly all the images, format and sections are miss aligned. Sections have changed their places. Please help me with what possibly went wrong!! 

Hi!    @dave_roberts - you were so helpful with my last question! If you have a spare minute, do you mind taking a look at this question, please? Thank you!   I am in the process of building out a marketo form and landing page - I went ahead and dropped the form onto the marketo LP and everything looks correct until I preview the LP.  When I am previewing, it is showing the field labels below the the blank field box where people will submit their answers.  I have tried two different CSS codes and have also tried altering the label settings in the form builder to no avail.  Has anyone had this happen by chance and if so, would love to hear how you resolved!   The form CSS I am using is:     .mktoForm, .mktoForm .mktoFieldWrap, .mktoForm .mktoHtmlText, .mktoForm input, .mktoLogicalField .mktoCheckboxList {width:100% !important;} @media only screen and (min-width:480px) { .mktoFormCol:first-child:nth-last-child(2), .mktoFormCol:first-child

To add comments, -- is what I use in Oracle and ; is what I use in Unica.   Does Marketo have the option to add a comment within the filters? For example, if I select the Email Address filter within the Smart List of a campaign, I want to add a comment to explain a section.   --people who signed up for class 1 aaa@test.com bbb@test.com --people who signed up for class 2 ccc@test.com ddd@test.com --provided by phone eee@test.com   Is that doable? Looking for something similar to Unica where we can comment within the filter.

is there a way to update color palettes in MKTO and replace them with your own brand colors when creating LP/Email templates?

I am going to use a global webinar form template and a marketo landing page to collect registrations. However, we run three sessions of the same webinar based on the region and we would like the registrants to choose the session accordingly. Webinar - NA (08/25/2022 08:00 AM PDT) Webinar - EMEA (08/25/2022 03:00 AM PDT) Webinar - APAC (08/25/2022 06:00 PM PDT)   I have a select drop down field called 'choose your session' in the form, and what I want to do is allow the team to use meta values in the Marketo Landing Page to update the session times, and then transfer those values into the form field. I would like this value to be transfered into the form field so that the options get updated and each time there's a webinar, the options are automatically updated than manually changing it in the form. I've inserted new fields into forms before but don't really know how to update a select field using js. Once the form is submitted, i will register them according to the value for eac

Recently, Salesforce acquired Tableau, and among several improvements, Tableau now has free, pre-built dashboards for Marketo for email performance and campaign performance. This is different than just the connector.    Has anyone tried to use these new dashboards?    To see what's available, choose Connector Type = Marketo https://exchange.tableau.com/accelerators?category=all

Yesterday, I deployed a campaign through Marketo. Today, I wanted to send an email to all of the users who clicked on a link in that email. In building the list, I selected anyone who opened yesterday's email, with my thinking being that in order to have clicked a link, they would have had to have opened the email. However, I'm wondering if I'm not necessarily getting the users who clicked a link. In building a list of users who clicked a link in yesterday's email but were not sent today's email, I get quite a few contacts.    Does anyone have thoughts on this? Should there be a significant disparity in contacts who opened an email vs contacts who clicked an email? I realize they won't necessarily be one to one, but I wouldn't have expected to see a significant difference.

Wondering if anyone has any insight...we're using TryInteract Quiz and want to collect leads from this quiz and have them import into Marketo. I've integrated Interact with Zapier and then Zapier with Makrketo. Followed all the steps outlined on the documentation from Zapier, Interact and Marketo and yet, I keep getting this error when I test the zap or fill out the quiz:   The app returned `{"message":"{\"requestId\":\"1be1#182a71815c2\",\"success\":false,\"errors\":[{\"code\":\"609\",\"message\":\"Invalid value 'tammy.lp.allen@gmail.com'\"}]}"} What happened: Executing creates.add_lead_to_list.operation.perform with bundl Both Zapier and Interact Support tell me this is an issue with Marketo but Marketo support is telling me it's not...can anyone crack this? I come from using SF and Pardot so Marketo alludes me a little bit.   Tammy

Is there a way to send a Lead ID on a webhook, so that a third party retrieves the lead info through Marketo's API?

I have an Engagement Program that needs to be cloned and updated for a new 1-year period. This process needs to be duplicated each business year as we provide health insurance and this Retention program is built to send reminder email communications beginning at 105 days prior to renewal date and every 15 days (105, 90, 75, 60, 45 & 30) until the member reaches their renewal date.   I would like to now "Hold Out" 20% of all members and only send 80% of our members through this Retention nurture.   Goal: Randomly exclude 20% of qualifying records from receiving emails within this specific Engagement Program.   Purpose: To measure the effectiveness of our emails by comparing the 80% of qualified records that received the nurture versus the 20% that did not.   Will what I have built below utilizing "Random Sample" work to achieve this and/or what is the best way I should solve for this?    Thanks in advance!   Best, Ronn  

I cant seem to find much on forward to a friend in terms of data privacy.  Seems you cant store/process someones data without their consent but thats exactly what F2F does.   Seems mailchimp can forward to a friend without storing any data! has this feature just been abandoned.  My last test on it seems to still be that awful form that you cant do much with.   Anyone got a great way round this? or have I misunderstood how it works or the legal issues I think it has? Does anyone use forward to a friend or any other method?   thanks

Hi community, I know this has been discussed before and maybe there are new workarounds for this.   I need to A/B test a whole email for a triggered campaign. So, someone fills out a form and receives version A, then another one fills out a form and receives version B.   Is there a way to implement this like a round-robin approach or any other workaround?   Thanks, Raul

We have our Facebook API integrated and auto-tagging is enabled, but there are no ads showing in Bizible.  It is pulling in the campaigns and the correct number of ad sets, but showing 0 ads for each campaign. I can't figure out why.  We have several active ads in each campaign as well and the format is either single image or carousel.