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Silvio6
Silvio6
Level 6
March 9, 2026
Solved

Whatsapp Webook

Hi, anyone knows in which dataset webhooks for Whatsapp channel would leave sends and opens/clicks?

I mean, which dataset is handling the Meta’s webhooks response?

 

Thanks

    Pulkit_Jain_
    Pulkit_Jain_Accepted solution
    Adobe Employee
    March 10, 2026

    ​@Silvio6 

    AJO captures and stores the following feedback for the Whatsapp channel:
    Delivery (feedbackStatus, sent, delivered, error, bounce, retry)-> AJO Message Feedback Event Dataset
    Engagement (read, click, reaction) -> AJO Message Tracking Experience Event Dataset
    Inbound replies -> AJO Inbound Activity Event Dataset

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    2 replies

    SatheeskannaK
    Adobe Champion, Community Advisor, UG Leader
    SatheeskannaKAdobe Champion, Community Advisor, UG Leader
    Adobe Champion, Community Advisor, UG Leader
    March 9, 2026

    ​@Silvio6 The information will reside within the existing datasets (message feedback and email tracking datasets). Take a look at this thread for more information,

    https://experienceleaguecommunities.adobe.com/adobe-journey-optimizer-15/dataset-for-storing-whatsapp-channel-information-in-ajo-116311

     

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    Thanks, Sathees
    Pulkit_Jain_
    Adobe Employee
    Pulkit_Jain_Adobe EmployeeAccepted solution
    Adobe Employee
    March 10, 2026

    ​@Silvio6 

    AJO captures and stores the following feedback for the Whatsapp channel:
    Delivery (feedbackStatus, sent, delivered, error, bounce, retry)-> AJO Message Feedback Event Dataset
    Engagement (read, click, reaction) -> AJO Message Tracking Experience Event Dataset
    Inbound replies -> AJO Inbound Activity Event Dataset

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