Adobe Journey Optimizer

Hello Everyone,  Here's what's new in the latest Adobe Journey Optimizer product release for September 2022. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes   September 2022 Release New capabilities Dynamic content & new conditional rule builder: You can now create dynamic content to adapt the content of your messages based on conditional rules. API-triggered campaigns: In addition to existing scheduled campaigns, you can now create API-triggered campaigns in Journey Optimizer and invoke them from an external system using APIs. Data Access Control: Through attribute-based access control, administrators can control access to specific objects based on certain attributes. These attributes can be metadata added to an object, such as labels. Starting this release, administrators can also define user roles that have access to only specific fields and/or objects, and data that correspond to those fields and

Use this thread to ask any questions related to the Experience League LIVE session, "Execute your campaigns in Adobe Journey Optimizer." Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!

Hello!   A potentially newbie question here - is there a way to send an email proof of the Text-Only version? The system seems to only allow proofs for the HTML version. I understand you can toggle images on/off for the HTML version in your email client, but many email clients will serve up the Text-Only version when you are sending in multipart, so would like to make sure the Text version is QA-ed as well.   Thanks in advance! Kevin

Hello everyone, We are happy to have you here as a part of the Adobe Journey Optimizer Community. We believe that to connect it is important to share a little about yourself and what do you do. So, let me start first by introducing myself - I am Sukrity, and I am working as the Community Manger for Adobe Campaign and Adobe Journey Optimizer Community. I have been with Adobe for over 6 years now. I hold a bachelors degree in Computer Science. I am fond of books and I love to sketch in my free time. I am also a food enthusiast who loves to try new cuisines and talk at length about it's taste, aroma, ingredients; I believe that the goodness of food lies in these minute details. Apart from that, I like to day dream, observe people, cook up stories, and write them in my journal.   *THIS THREAD IS NOT FOR SUPPORT. PLEASE DO NOT ASK A QUESTION HERE. THIS IS MEANT FOR INTRODUCTIONS ONLY.

Hi , 1) Can we do orchestration inside AJO for a profile based on what offer they are qualified in decision management for a particular channel and context  May be by creating a "Data source" for decision service API  2) Can we do orchestration based on offers they have received and responded. Example - If a profile received offer XYZ on website homepage in last 30 days then in journey we put the profile to "Wait" for 30 days.   Thanks.

I need help to prepare a visual end to end customer journey dashboard by using journey analytics. Is there any documents I can use 

Join us on September 22nd at 8:30am PT / 11:30am ET/ 5:30pm CET for our ExL live event: Execute your campaigns in Journey Optimizer Don't miss out, register now!   Journey Optimizer’s new Campaigns functionality allows you to deliver one-time scheduled or recurring messages to a specific segment or profile using multiple channels. Built for both marketing and transactional use cases, leverage campaigns for promotional offers, engagement campaigns, announcements, legal notices, or policy updates, transaction confirmations, and more.    In this Experience League Live episode, join product experts Bridgette Darling and Frederic Mary as we discuss the use cases this new feature covers and demonstrates how to easily set up and execute a Campaign in Journey Optimizer. Learn about how you will use both Campaigns and Journeys to deliver compelling personalized customer experiences and how the new in-line messaging workflow is leveraged in each of these two canvases. 

Hi, Is Real time customer profile really real time because when I try to ingest data into the respective dataset through direct event/API call it takes more time like max of 15min to ingest the data. Even enabling the dataset/schema to profile still this much latency. Is there anyway we can get the data into the dataset within real quick like <1 min to make it realtime?   Thanks in Advance!

Use this thread to ask any questions related to the Getting started with decision management for marketers  course on Experience League. Experts are monitoring this thread to ensure your questions are answered.

Hi, How can I delete a segment definition in AJO? I can't find any delete option in the UI. As a basic house keeping activity we want to delete segments that should no longer be used. Also is there anyway of copying a segment to make it easier to create new variants. Regards, Richard.

Hi, I need to create a snapshot of my profile snapshot dataset in AJO so I can access values stored in aggregate fields in PowerBI. I have tried scheduling a query to select the columns and counters I need and write them to a dataset. The problem I have is that the scheduled query either adds rows to the table (thus I get duplicates), using the "Use Existing Dataset" option or schedule never runs when I use the "Use New Dataset". I've tried adding the SQL DELETE FROM tablename at the start of the query only to have my query fail with delete from tool_extract_layers_and_locations; 6:52:08 PM > Running query... 6:52:46 PM > Query failed in 38.285 seconds. 6:52:46 PM > ErrorCode: 42601 Syntax error encountered. Reason: [Invalid command!] How can I run a scheduled query (eg run every second day) , create a dataset with a fixed name, and only have it contain the results of the last time the query executed?

Hi Everyone, This post highlights all the Journey Optimizer product releases that happened in 2021. For detailed update on New Capabilities, Improvements, and Fixes, check here: Release Notes November 2021 Release CNAME subdomain delegation: Adobe Journey Optimizer now supports CNAMEs. A CNAME, or Canonical Name record, is a record that points to another domain address rather than an IP address.  October 2021 Release Decision Management - Offer Simulations: You can now simulate which offers will be delivered to a test profile for a given placement in the Journey Optimizer UI. This allows you to validate your decisioning logic including eligibility constraints and ranking algorithms easily before you put them in production.  Decision Management - Personalize your offers: You can now personalize the content of your offers using Adobe Experience Platform profile attributes and segments, using the same expression editor component found throughout Journey Opti

Hi community, Is there a way we can integrate Facebook Ads with AJO? 

Hi, We are trying to pull the collection value in an event condition on the sandbox environment, but it is showing as disabled, while hovering over that collection, its giving a popup to switch to advance mode. But advance mode is not showing in that condition, Can anybody suggest why?  

Hi, We are following this documentation Link and using the Each Helper function to show the items of cart in email content for an Event we had created, and fetching the Productlistitems array from analytics schema and adding the contextual values from that array, but while triggering the journey we are receiving blank email. Does anybody knows why? We are using the same code  as present on the website    

We are looking at creating a journey requesting the email recipient to click on a link to access a web application, update their details and come back to the email and click on a button to confirm that they have updated their details.With the Reactions Events how can we tell if they clicked on the button and not the web application link? 

Hello Journey Optimizer community!   The June release is here and we have some awesome stuff to share.  If you haven't already, please check out the release notes to get all the details!  There are four exciting new capabilities to share this month. Send SMS to your users You can now create, personalize, and send SMS natively in Journey Optimizer through integrations with Sinch and Twilio. This feature is in early-access limited availability. To request early access, contact your account manager or Adobe representative.  Find more impactful images faster with Adobe Stock integrationThe Adobe Stock and Adobe Journey Optimizer Email Designer integration plugin provides customers an easy way to navigate, license and save imagery for use in message authoring. The new Find similar Stock photos option also allows you to locate Stock photos that will match the content, color, and composition of your images. Use Email BCC on all your emailsYou

Hi, Is there way, we can preview the journey data on the transitions, and How Control groups and Data extraction managed in AJO?

Hello all,Despite AJO offers the possibility to use External Opt-Out/Unsubscription link, if I add functions (or even just profile attributes) to the URL, I'm allowed to save the message (html validation is ok) but publication fails as shown below. Expression:https://mywebsite/{%= profile.locale %}/unsubscribe_newsletter?id={%= profile.personID %}&service=NLDid you face the same issue?Do you know how to avoid this error and publish correctly the message? Maybe the escape of some chars might help?Thank you,Salvatore

Hi, Does AJO Supports direct mail channel, at the moment i only see Email, Push and SMS Channels in my environment? what about InApp and Direct Mail channels? 

Hi there, issue, creating a new sandbox, if we then want to start creating test emails right away this is not possible because it requires a message preset, which takes 7-10 business days.... even though there are already valid presets in other sandboxes this is still required? is there a trick here that someone knows? i mean it doesnt make sense at all, we dont even need to send anything out so this is only for creating and testing templates with different content variables, dont feel like waiting a week to be able to work with this....

Hello Everyone,  Here are the Adobe Journey Optimizer product releases for the first quarter of 2022. For detailed update on New Capabilities, Improvements, and Fixes, check here: Release Notes March 2022 Release New step events related to export jobs are now sent by Journey Optimizer to Adobe Experience Platform. Examples of queries have been added to documentation. You can now specify if offer capping is applied across all users or to one specific profile, and to all placements or per placement.  You can now enable/disable the unsubscribe link in/from the email header at the message preset level, and set a custom unsubscribe URL at the message level. You can now save more than 40 personalization expressions in the library.  February 2022 Release Subscription Landing Pages - You can now create and design landing pages in Journey Optimizer, and direct your users to online forms where they can opt-in or opt-out from receiving your communications, or subscribe

Hello all,Since AJO does not provide a detailed Email Report but just aggregated results, I thought of creating a Journey to send myself a daily Alert containing the list of Profiles that were not contacted (excluded or failed).Can you help me to understand how to implement it?Thank you very much!Salvatore

Hi,We have created the email templates in AJO using design from scratch option( using structure components and content components in OOTB email designer). How can we move this template from dev environment to test Environment. Is there any API available for migration or Should I create from scratch in each environment? Thanks in advance.Ram.

Experience League LIVE is a live streaming show produced by the Experience League team. It’s a chance to connect with Adobe product experts and learn actionable tips, tricks, and strategies you can apply with the Adobe Experience Cloud applications. In this Experience League Live episode my guests will be: Don Huyn - Product Manager - Adobe Journey Optimizer andArchana Chaudhary - Sr Manager Software Development   I will be talking with Archana and Don about the common use cases for push notification with Adobe Journey Optimizer and dive into the technical details on how to configure an app for Push powered by Adobe Experience Platform.   What: ExL Live Event: Push notifications with Journey Optimizer - How to easily configure your mobile app for push When: May 12th, 9:30 am PTWhere: https://www.youtube.com/watch?v=t36Xjhukmro - No registration required! We are looking forward to seeing you there.