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How to Use Non-Enabled Profile Data as an Audience in Journeys

Forum|Forum|2 years ago
September 20, 2023
1 reply
1000 views

We'd like to know how to use data in journeys when we manually upload it to a Dataset without enabling the profile. For example, we upload data like the following using manual uploads and do not enable the profile. As per our understanding, this data won't be updated in the Profile. Therefore, we would like to understand how we can use ABC as an audience and send an email to them within journeys.

Name	Email
ABC	abc@gmail.com

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Best answer by Anuhya-Y

@elisalin if email id is not part of profile, it is not possible to send email with in journeys.

Anuhya-Y

Accepted solution

Community Advisor

@elisalin if email id is not part of profile, it is not possible to send email with in journeys.

E

elisalinAuthor

Hi @anuhya-y ,

If it's necessary to enable the profile in a journey to send emails, is there a way to send two messages to the same customer within the same journey?

For instance, we've identified that abc@gmail.com has earned two awards this month, a first prize and a second prize. I would like to send distinct notifications for each award within the same journey. Could you please advise on how to accomplish this?

Anuhya-Y

Community Advisor

@elisalin it is possible to send two messages to the same customer within the same journey . PFA screenshot. I have done using condition activity to qualify and send email delivery. Please modify journey according to the business use case.

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