How to Disable encode in email template level.

Question

Hello,

How to disable encode in email template level?

Scenario : For unsubscribe, We are including custom URL with personalization encrypted email address. While ingesting Data into CDP, am decoding the encrypted email address.

In profile, i can see correct decoded encrypted email address. When i add personalization in template, AJO double encoding the URL which causing us issue.

Any ideas?

Thanks

AJO Dev

AJODev · Accepted Answer

It's working as expected. I mean added a personalized attribute to the external link it's showing as expected.

When I click the URL from the email received getting the unencrypted version of that personalized field.

Hi @satheeskannak ,

Thanks for your quick response, I found the issue and fixed.

The email address is encoded(encrypted(email address)).
Data ingestion : we have to decode(encoded(encrypted(email address))). So the profile as encrypted(email address).
Email Template : For unsubscribe, we have to choose "External Link" and paste the URL (This can encode the unsubscribe URL) encoded(encrypted(email address))
if you choose External Opt-out/Unsubscription, AJO it self double encoding the value.

Thanks
AJO Dev

SatheeskannaK · Answer

Usually AJO by default will add the encrypted pid and payload in the URL parameter which will help to identify the profile. If you can share how you're personalizing in the template would be good to guide you further. Take a look at this page,

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/email/email-opt-out

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