AJO Content fragment editable fields for image and url adds an extra space before and after

Forum|Forum|5 months ago
August 13, 2025
2 replies
638 views

Hi,

I am working on to create content fragments with editable fields in our emails and observed that when we use any image url and url field in a fragment, AJO add an extra space character before and after the provided value.

This extra space breaks the images and links in some of the email clients.

Does someone know any workaround this issue?

Journey Optimizer

Best answer by NitinSh1

@nitinsh1 no, but I talked internally you can log a support case and we will check it further.

Hi @mayank_gandhi ,

I have already created a support ticket #E-001789600 for the same. Seems like a product bug to me.

Regards,

Nitin

SatheeskannaK

Community Advisor

@nitinsh1 Do you see this issue happening when you setup emails without using fragments? and Which email clients are you seeing this issue?

Thanks, Sathees

N

NitinSh1Author

Level 2

Hi @satheeskannak ,

Thank you for the reply.

I don't see that issue when we create an email from HTML. And it's the old outlook which is the issue.

SatheeskannaK

Community Advisor

@nitinsh1 Got it. I've noticed that MSO clients often encounter these types of problems. A possible solution is to attempt adding specific MSO tags to see if that resolves the issue.

https://www.goodemailcode.com/email-enhancements/mso-styles.html

https://www.emailonacid.com/blog/article/email-development/how-to-code-emails-for-outlook-2016/

Thanks, Sathees