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Target integration with AEM 6.5 via IMS

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Hi everyone,

I have faced a challenge to integrate Adobe Target with AEM 6.5 via IMS. The IMS has been configured, the status is OK (Token retrieved successfully). However, when integrating Target either via "AEM Cloud Services Opt-In" dialog or via Cloud Services configuration an error message "Get mboxes request failed!" pops up.

Does anyone know the cause of this error?

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AmuthesanAccepted solution

Level 2

Hi Andrey,

Please check if you have provided IMS Tenant ID as your client code, It is not same as the client code used for earlier integration.

Client code - IMS Tenant ID, can be obtained from Adobe Experience Cloud > Launch Target > Copy IMS teant id from the URL

Reference:

Adobe Experience Manager Help | Understanding Adobe Target Standard integration with AEM Sites

Thanks,

Amuthesan.

kautuk_sahni

Adobe Employee

Request you to please follow steps mentioned in this lab: Experience League Intelligent Guidance | Adobe

Or https://medium.com/adobetech/integrate-adobe-experience-manager-with-adobe-target-40fb935bb983

Worked charm for me.

-Kautuk

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Kautuk Sahni

Andrey_OsadchukAuthor

Level 10

Thank you for the links but they are irrelevant to the question above.

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kautuk_sahni

Adobe Employee

I was suggesting another way if in case it was bit urgent. I did via Adobe Launch integrations in Adobe I/O.

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Kautuk Sahni

Andrey_OsadchukAuthor

Level 10

Thank you. The integration I am challenged by also leverages Adobe I/O (this is what I called IMS — IMS Configuration leverages Adobe I/O).

Look forward for other replies

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U

user05162

Adobe Employee

Setting up a DEBUG logger on the following classes should provide more details about the failure.

com.day.cq.personalization

com.day.cq.analytics.testandtarget

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AmuthesanAccepted solution

Level 2

Hi Andrey,

Please check if you have provided IMS Tenant ID as your client code, It is not same as the client code used for earlier integration.

Client code - IMS Tenant ID, can be obtained from Adobe Experience Cloud > Launch Target > Copy IMS teant id from the URL

Reference:

Adobe Experience Manager Help | Understanding Adobe Target Standard integration with AEM Sites

Thanks,

Amuthesan.

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Andrey_OsadchukAuthor

Level 10

Amuthesan,

The Client code is always required and was set as needed. Do you have any insights about the error message I shared in the question?

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Amuthesan

Level 2

Hi Andrey,

I ran in to the same error as you during my attempt at integration. While I trigger the health check AEM connects to Adobe IO to get mbox list. Please check the logs there should be clear information on to why it is failing for you.

If it helps, the error that I ran into,

From the logs I came to know that AEM was trying to connect to the Adobe IO via url,

https://mc.adobe.io/<clientcode>.experiencecloud/target/mboxes

Since the client code was incorrect it failed with message,

{"error_code":"502061","message":"Bad Gateway. No tenant associated with the user profile."}

Updating the client code as per the reference in my previous post, addressed the problem.

Thanks,

Amuthesan

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