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shuter009
Level 2
May 21, 2021
Solved

HTTP ERROR 503 (Problem accessing/.Reason: Authentication Support service Missing)

  • May 21, 2021
  • 2 replies
  • 5698 views

I am using Adobe 6.5  JDK Version 1.8 and oak version 1.10.2 whenever I build maven project or close down the system this error pops up I tried 1. https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/503-error-authenticationsupport-service-missing-cannot/qaq-p/189526  

2.https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/503-cq-authenticationsupport-service-missing-cannot-authenticate/qaq-p/275948 

3.https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-6-2-starting-with-503-error/qaq-p/235711 
4.https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-6-2-starting-with-503-error/qaq-p/235711 

 

Nothing actually worked I tried stopping AEM instance delete the folder logs and repository/index , downloaded the OAK-Run-Jar  restarted the instances several times restarted the PC chrome everything but when I build the project I am getting this same error.

 

Please Help

 

 

I found the solution one of my bundle was Active but still giving an error kindly delete the index file from crx-quickstart and run again the instance will work fine. 

For reference use this- https://experienceleague.adobe.com/docs/experience-manager-learn/getting-started-wknd-tutorial-develop/project-archetype/project-setup.html?lang=en

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    Best answer by Asutosh_Jena_

    Hi @shuter009 

    Do you see anything in the error.log?

    Was this working earlier and now after deploying any specific code this issue started popping up?

     

    You are running AEM 6.5 with what service pack? What is the JDK version?

     

    Thanks!

    2 replies

    Asutosh_Jena_
    Community Advisor
    Asutosh_Jena_Community AdvisorAccepted solution
    Community Advisor
    May 21, 2021

    Hi @shuter009 

    Do you see anything in the error.log?

    Was this working earlier and now after deploying any specific code this issue started popping up?

     

    You are running AEM 6.5 with what service pack? What is the JDK version?

     

    Thanks!

      S
      shuter009Author
      Level 2
      May 21, 2021
      Hi there is nothing popping up in error log jdk version is 1.8 and this is a fresh install so since starting this thing is happening
      Vijayalakshmi_S
      Vijayalakshmi_S
      Level 10
      May 25, 2021

      Hi @shuter009,

      Check if you have enough memory required for an AEM instance. 

      • 5 GB free disk space in the installation directory
      • 2 GB memory

      If it was working before and the issue is observed recently, try to dig down the old error.log files (error.log files that are rotated as old files with dates) and check if you have any error related to memory like the below

      java.lang.OutOfMemoryError: Java heap space

        S
        shuter009Author
        Level 2
        May 26, 2021
        There is enough memory for an AEM instance my version is 6.5 and its not working since fresh install I have checked the error.log files also but evrything is in success mode.
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