Solved

HTTP ERROR 503 AuthenticationSupport service missing. Cannot authenticate request.

Forum|Forum|3 years ago
May 20, 2022
4 replies
2170 views

After downloading and installing the package from the git I am getting this error - "HTTP ERROR 503 AuthenticationSupport service missing. Cannot authenticate request.". I tried steps based on this discussion -> https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/http-error-503-authenticationsupport-service-missing-cannot/td-p/415600

But nothing worked. Please help me to solve this issue.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by Ameen_Dev

I found the cause of this issue. It happened because of the unwanted components that occupied the page while doing authoring. After removing that unwanted components, it was working fine. Thanks everyone for the support.

Himanshu_Jain

Community Advisor

Are you able to open crx/explorer?

Himanshu Jain

A

Ameen_DevAuthor

No I cannot open the crxde. And I am getting the same error "HTTP ERROR 503 Service Unavailable"

Himanshu_Jain

Community Advisor

Shut down the instance and remove index files in crx-start/repository folder and restart it.

Himanshu Jain

B_Sravan

Community Advisor

please make sure you are using correct version that your project archetype supports. Install a stable service pack before installing your project from GIT.

joerghoh

Adobe Employee

Maybe https://cqdump.joerghoh.de/2022/03/17/how-to-analyze-authentication-support-missing/ is helpful in your case.

A

Ameen_DevAuthorAccepted solution

I found the cause of this issue. It happened because of the unwanted components that occupied the page while doing authoring. After removing that unwanted components, it was working fine. Thanks everyone for the support.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded