How do I Reassign Admin Role in Adobe Learning Manager? | Community
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JFarmer1728
JFarmer1728
August 21, 2025
Solved

How do I Reassign Admin Role in Adobe Learning Manager?

  • August 21, 2025
  • 2 replies
  • 402 views

Hello,

 

I am leaving my company. I am currently the administrator. I would like to reassign the administrator role to two other users.

 

I keep receiving this error message when I attempt to log in to the Adobe Admin Console.

 

 

 

I have been one of only two admins for nearly 10 years. The other one is recently deceased, and I deleted the profile in Adobe Learning Manager.

 

Please advise.

 

Kind regards,

 

Jeremy Farmer

Best answer by HrishikeshKagne

Hi @jfarmer1728 ,

If you’re the last active admin and can’t access the Admin Console, you need to reach out directly to Adobe Customer Care (https://helpx.adobe.com/contact.html). Choose “Enterprise Support” or log a ticket through the Adobe Admin Console support portal using your organization’s Adobe contract/account details. Adobe will verify ownership (company domain, contract info) and then reassign/add new administrators for you. This is the only way to resolve the issue when no other admin exists.

2 replies

HrishikeshKagne
Community Advisor
HrishikeshKagneCommunity Advisor
Community Advisor
August 21, 2025

Hi @jfarmer1728 ,

In Adobe Learning Manager, you can’t reassign the Admin role directly from within the app if you’ve lost access to the Admin Console. Since you’re the last active admin, you’ll need to contact Adobe Support/Customer Care so they can update the admin assignments for your organization. Provide proof of ownership (like your company domain or contract details), and they’ll help you add the new users as administrators. This is the only way to resolve the issue when no other admin exists.

Hrishikesh Kagane
    JFarmer1728
    JFarmer1728Author
    August 21, 2025

    Thank you @hrishikeshkagne 

    How do I contact Adobe Support/Customer Care? The links previously provided for support say that I need to contact the system administrator.

    HrishikeshKagne
    Community Advisor
    HrishikeshKagneCommunity AdvisorAccepted solution
    Community Advisor
    August 22, 2025

    Hi @jfarmer1728 ,

    If you’re the last active admin and can’t access the Admin Console, you need to reach out directly to Adobe Customer Care (https://helpx.adobe.com/contact.html). Choose “Enterprise Support” or log a ticket through the Adobe Admin Console support portal using your organization’s Adobe contract/account details. Adobe will verify ownership (company domain, contract info) and then reassign/add new administrators for you. This is the only way to resolve the issue when no other admin exists.

    Hrishikesh Kagane
      kautuk_sahni
      Community Manager
      kautuk_sahniCommunity Manager
      Community Manager
      September 2, 2025

      @jfarmer1728 just checking in! Were you able to get this resolved? If one of the replies above helped—whether it completely solved the issue or simply pointed you in the right direction—marking it as accepted can make it much easier for others with the same question to find a solution. And if you found a different way to fix it, sharing your approach would be a great contribution to the community. Your follow-up not only helps close the loop but also ensures others benefit from your experience. Thanks so much for being part of the conversation!

      Kautuk Sahni
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