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Vanitha_Duraisamy
Level 2
August 1, 2024
Solved

AEM instance is not starting

  • August 1, 2024
  • 3 replies
  • 825 views

Hi  Team,

 

I am getting the below error while starting my AEM instance

HTTP ERROR 503 AuthenticationSupport service missing. Cannot authenticate request.

 

In error log:

1.08.2024 21:05:58.855 *INFO* [qtp333354119-218] com.adobe.granite.crypto BundleEvent STARTING
01.08.2024 21:05:58.857 *INFO* [qtp333354119-218] com.adobe.granite.crypto BundleEvent STOPPING
01.08.2024 21:05:58.857 *INFO* [qtp333354119-218] com.adobe.granite.crypto BundleEvent STOPPED
01.08.2024 21:05:58.858 *ERROR* [qtp333354119-218] org.apache.felix.http.jetty Bundles: Cannot start (org.osgi.framework.BundleException: Activator start error in bundle com.adobe.granite.crypto [8].)
org.osgi.framework.BundleException: Activator start error in bundle com.adobe.granite.crypto [8].
at org.apache.felix.framework.Felix.activateBundle(Felix.java:2452)
at org.apache.felix.framework.Felix.startBundle(Felix.java:2308)
at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:998)
at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:984)
at org.apache.felix.webconsole.internal.core.BundlesServlet.doPost(BundlesServlet.java:365) [org.apache.felix.webconsole:4.6.2]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:644) [org.apache.felix.http.servlet-api:1.1.2]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) [org.apache.felix.http.servlet-api:1.1.2]
 
This bundle is in resolved state, its not starting - 
Adobe Granite Crypto Supportcom.adobe.granite.crypto
 
Even after deleting crx-quickstart folder, my AEM instance is not starting up
 
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Best answer by Vanitha_Duraisamy

It started working after updating the jdk to jdk11

3 replies

gkalyan
Community Advisor and Adobe Champion
gkalyanCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
August 1, 2024

@vanitha_duraisamy 

 

Here is an excellent community article from @sudheer_sundalam on how to resolve HTTP ERROR 503 AuthenticationSupport service missing

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager-blogs/how-i-resolved-http-error-503-authenticationsupport-service/ba-p/616159

 

Here is a community question about similar issues which is resolved

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/http-error-503-authenticationsupport-service-missing-cannot/m-p/415600

 

    EstebanBustamante
    Community Advisor and Adobe Champion
    EstebanBustamanteCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    August 1, 2024

    Hi, 

     

    If you deleted the crx-quickstart folder, you might just be viewing a cached version of the page. Please make sure you are trying again in an incognito window.

    Esteban Bustamante
      V
      Vanitha_DuraisamyAuthorAccepted solution
      Level 2
      August 2, 2024

      It started working after updating the jdk to jdk11

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