AEM 6.5 on prem and AEM Desktop App : Unable to load Asset from Desktop App | Community
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A
aem1234567
Level 2
January 24, 2023

AEM 6.5 on prem and AEM Desktop App : Unable to load Asset from Desktop App

  • January 24, 2023
  • 3 replies
  • 2557 views

Hi Everyone - We are on AEM version 6.5.14, our users are complaining that they are unable to add assets using AEM Desktop App. They are able to connect to AEM author instance, browse directories but they are unable to upload assets. I see following in our log file:

24.01.2023 12:11:18.426 *ERROR* [qtp1610116616-2041] com.adobe.granite.acp.platform.PlatformServlet No resource found at path: <asset>;resource=metadata

Am I missing any configuration? 

 

Thanks in advance

 

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    3 replies

    Pawan-Gupta
    Pawan-Gupta
    Level 8
    January 24, 2023

    refer - https://experienceleague.adobe.com/docs/experience-manager-desktop-app/using/troubleshoot.html?lang=en to troubleshoot.

      A
      aem1234567Author
      Level 2
      January 24, 2023

      I went through this document before posting, it did not help. Thank You

        Ankur_Khare
        Community Advisor
        Ankur_KhareCommunity Advisor
        Community Advisor
        January 26, 2023

        Can you once try with admin permissions if you are able to upload the assets .

          A
          aem1234567Author
          Level 2
          February 3, 2023

          I am trying with admin user and get the below error:

          03.02.2023 12:30:45.482 *INFO* [127.0.0.1 [1675445445473] HEAD /api/assets/private/time-management.jpeg.json HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Resource /api/assets/private/time-management.jpeg.json not found
          03.02.2023 12:30:45.498 *INFO* [qtp1559531807-78] com.adobe.granite.acp.platform.impl.ResourceRequestConfigImpl Unable to determine acpapi config. Defaults will be used
          03.02.2023 12:30:45.498 *ERROR* [qtp1559531807-78] com.adobe.granite.acp.platform.PlatformServlet No resource found at path: /content/dam/private/time-management.jpeg;resource=metadata

            DEBAL_DAS
            DEBAL_DAS
            New Member
            February 1, 2023

            I have tested with local AEM 6.5.14 and able to upload assets into DAM using desktop app -

            Could you please check whether you are able to upload assets first. Then try to impersonate as client and give a try to upload assets via AEM Desk Top app.

            Debal Das, Senior AEM Consultant
              A
              aem1234567Author
              Level 2
              February 3, 2023

              Thank You Debal for trying this use case. I am using my local aem instance and trying to upload assets using admin user credentials. Here is the error i see in log files (time-management.jpg is the file i am trying to upload using AEM desktop app):

              03.02.2023 12:30:45.482 *INFO* [127.0.0.1 [1675445445473] HEAD /api/assets/private/time-management.jpeg.json HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Resource /api/assets/private/time-management.jpeg.json not found
              03.02.2023 12:30:45.498 *INFO* [qtp1559531807-78] com.adobe.granite.acp.platform.impl.ResourceRequestConfigImpl Unable to determine acpapi config. Defaults will be used
              03.02.2023 12:30:45.498 *ERROR* [qtp1559531807-78] com.adobe.granite.acp.platform.PlatformServlet No resource found at path: /content/dam/private/time-management.jpeg;resource=metadata

                DEBAL_DAS
                DEBAL_DAS
                New Member
                February 5, 2023

                While uploading asset via AEM Desktop app I am seeing INFO below -

                05.02.2023 17:59:53.436 *INFO* [127.0.0.1 [1675600193357] HEAD /api/assets/we-retail/en/people/mens/aem-gems-012016-oak-lucene-indexes-async-local.pdf.json HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Resource /api/assets/we-retail/en/people/mens/aem-gems-012016-oak-lucene-indexes-async-local.pdf.json not found

                 

                in error.log file but I am able to upload asset into via AEM Desktop app.

                 

                Could you please check the status of com.adobe.granite.acp.platform.PlatformServlet component via /system/console/components at your end -

                 

                 

                 

                Debal Das, Senior AEM Consultant
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