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RitendraS11
RitendraS11
Level 5
Apr 21, 2022 2:19 PM UTC
Solved

Integrate CRM with AEM XML documentation solution

Hi All,

I am trying to achieve one use case using Adobe XML documentation

Use case: We want to pull customer data from a CRM system (E.g., Salesforce CRM).

 

Is it possible to integrate it with CRM to pull data OR autofill data?

If there are any suggestions, please do provide them.

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DivrajSingh
DivrajSinghAccepted solution
Adobe Employee
Jun 24, 2022 12:58 PM UTC

No, currently it is not an available out of the box integration

Please raise this request with product management to discuss the use case - to see if there is a possibility of same on roadmap.

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3 replies

DivrajSingh
Adobe Employee
DivrajSinghAdobe Employee
Adobe Employee
Jun 23, 2022 8:51 AM UTC

Currently the pull  from CRM and store into CCMS is not available

However, we have integration with Salesforce to push DITA content directly to Salesforce as a KB Article.

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piechowski
Jun 24, 2022 12:48 PM UTC

Divraj,

 

Do you also have same KB article integration for Microsoft Dynamics 365?

 

John

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DivrajSingh
Adobe Employee
DivrajSinghAdobe EmployeeAccepted solution
Adobe Employee
Jun 24, 2022 12:58 PM UTC

No, currently it is not an available out of the box integration

Please raise this request with product management to discuss the use case - to see if there is a possibility of same on roadmap.

Translate
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