Unable to view/download forms from the AEM Forms App

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Hi all,

We are trying to use the AEM forms app, from the Google Play Store/IOS App Store, however we've been unable to open our forms from within the app. We are able to see which forms are available in the app, but not the ability to open/download them. The text "Download failed" also appears below the title of the forms.

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workflowuserAccepted solution

Adobe Employee

Please log a support ticket with Adobe support

Mayank_Gandhi

Adobe Employee

@scribblescrabble What is the version of app and aem forms add on package on the server?

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ScribbleScrabbleAuthor

Level 2

Hi Mayank,

We are currently using the latest version of the app from the IOS App Store, Ver. 6.5.7. As for the forms package version we are using AEM Forms Add-on Packages: 6.0.138.

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workflowuser

Adobe Employee

is it happening with all the forms?

can you create another form and try

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ScribbleScrabbleAuthor

Level 2

I have synced another form with the app and it gives the same error. I've created a task as well and the "Download Failed" text also appears underneath the task name.