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Through adobe serivces pdf generations is taking more than 2 days. can you please help

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i am trying to generate the pdf through Ui. we are using adobe process in workbench. pdf generations is getting delay it almost taking 2 days.

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Pulkit_Jain_Accepted solution

Adobe Employee

@swaroop1958233

This doc elaborates the steps to raise a support ticket - https://helpx.adobe.com/in/enterprise/using/support-and-expert-services.html

You should have access to https://adminconsole.adobe.com/ to raise a support ticket.

Pulkit_Jain_

Adobe Employee

@swaroop1958233

We may need the server logs to identify the cause of the delay but still, it shouldn't take 2 days!

Please raise a support ticket to discuss this issue over a screen share session.

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S

swaroop1958233Author

Level 2

how can raise the support ticket. could you please advice

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Pulkit_Jain_

Accepted solution

Adobe Employee

@swaroop1958233

This doc elaborates the steps to raise a support ticket - https://helpx.adobe.com/in/enterprise/using/support-and-expert-services.html

You should have access to https://adminconsole.adobe.com/ to raise a support ticket.

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Mayank_Gandhi

Adobe Employee

@swaroop1958233 2 days? It would time out, how big is the form and the data?

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S

swaroop1958233Author

Level 2

The data is huge it about 1500 pages and templates is one page it is dynamically it will go upto 1500 pages

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Mayank_Gandhi

Adobe Employee

@swaroop1958233 1500 pages of XML or pdf? What's it in terms of size for both XML and generated pdf?

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manu-gupta

Level 4

Did you check entropy of the servers to ensure sufficient resources are available for PDF generation

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