Live Cycle server stops working, while combining large pdf's size around 1.5gb | Community
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Shaji_KGL
Level 2
October 13, 2021
Solved

Live Cycle server stops working, while combining large pdf's size around 1.5gb

  • October 13, 2021
  • 3 replies
  • 1507 views

HI All,

We have a problem with the Live Cycle server stop working, when combining large document.

There were multiple document and the size is almost 1.5gb, when we place the PDF in watchfolder, live cycle stop working, we need to restart the server.

What will be the issue, is there is any method to over come this issue.

Shaji

 

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Best answer by Mayank_Tiwari

This seems like an OOM issue. Increasing the Max JVM heap size should fix the issue.

3 replies

Pulkit_Jain_
Adobe Employee
Pulkit_Jain_Adobe Employee
Adobe Employee
October 13, 2021

@shaji_kgl 

We would need server logs to identify the root cause of the issue and suggest next steps.

From the problem statement this seems to be issue with the sheer size of the document so i would recommend that you review the Livecycle performance tuning parameters and fine tune parameters like max inline size etc.

This could also be an issue with performance tuning of the JVM like max heap allocated etc OR this issue may require some watch folder throttling

Anyways, server log from the time window of the issue will help us point the root cause.

    S
    Shaji_KGLAuthor
    Level 2
    October 14, 2021

    Thanks for your comments, we will check as advised.

    Mayank_Tiwari
    Adobe Employee
    Mayank_TiwariAdobe EmployeeAccepted solution
    Adobe Employee
    October 13, 2021

    This seems like an OOM issue. Increasing the Max JVM heap size should fix the issue.

      S
      Shaji_KGLAuthor
      Level 2
      October 14, 2021

      Thanks for your comemnts, we will check the JVM heap size as suggested.

      Mayank_Gandhi
      Adobe Employee
      Mayank_GandhiAdobe Employee
      Adobe Employee
      October 14, 2021

      @shaji_kgl Enable the debug logs and share the log snippet so that we can suggest further

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