Level 4

Has anyone else experienced problems opening AEM forms in Adobe Standard?

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We have received some complaints that end users with Adobe Standard are unable to open forms. The forms are extended for Reader and open just fine in Acrobat Pro and Reader.

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Pulkit_Jain_

Adobe Employee

@cøk

What is the error msg/pop-up that you're getting?

I assume you meant Acrobat Standard DC(?).

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C

CØKAuthor

Level 4

The customer is reporting that:

"My Adobe Standard (not Adobe Reader) will not open your 2024 updated pdf. documents that can be retrieved online... Whenever I try to open these document Adobe gives me the Error Message, “There was an error opening this document. Acrobat cannot decrypt this document.”"

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kautuk_sahni

Level 9

@dpkhmhs @workflowuser @vijaysr1 @amreen1 @moiezma Would appreciate it if you could check out this question and share any insights you might have!

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Kautuk Sahni

R

rupalim1

Adobe Employee

@cøk Can you please share the document that you are trying to open.Also please share details , how its created.

If you have a template file and data file which were used to merge and create the PDF, please share that as well.

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C

CØKAuthor

Level 4

Hi there - we have not received any follow-up complaints, so this may be user error of some kind 🙂 I am much more concerned with the possibility that we are unable to comply w the US DOJ rule requiring WCAG 2.1 AA compliance because of the problems w links in AEM Designer/Acrobat.

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