Correspondence Management Letter - Submit button not enabled | Community
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aravindS
Level 5
April 14, 2025

Correspondence Management Letter - Submit button not enabled

  • April 14, 2025
  • 1 reply
  • 943 views

Hi,

I have created the Sample Letter under correspondence management, but "Submit" button is not getting enabled even after filled all the values in form. Please suggest any possible solution. 

Additional Info : I'm using 6.5 aem on premise fellow packages installed(6.5.22 sp installed, adobe-aemfd-win-pkg-6.0.1328.zip , adobe-aemfd-compat-pkg-2.0.50). I can able to create the data dictionaries, data fragments (not getting any error).

 

 

Thanks in advance.

1 reply

S
Adobe Employee
sharoon23Adobe Employee
Adobe Employee
April 21, 2025

Hi @aravinds , 

 

Have you filled all the required fields? I hope you have not marked any field editable by agent, then marked it as required and disabled it for editing by agent. In this case, there is a bug where the field's required status is not removed once it is marked non-editable by agent? Also, can you check you url, does it cmPreview=1? If yes, make it cmPreview=0 and try. 


Regards,

Sufyan

Khushwant_Singh
Adobe Employee
Khushwant_SinghAdobe Employee
Adobe Employee
April 28, 2025

@aravinds, Has the issue been resolved, or do you need more information?

Khushwant_Singh
Adobe Employee
Khushwant_SinghAdobe Employee
Adobe Employee
May 6, 2025

Hi @sharoon23 ,

Thanks for your reply.

Requirement is to get few details from Service now and prepopulate those values in letter fields and some other fields needs to be edit in letter. They should be able to see the end document (on the right hand side). Then onclick of the submit button needs to generate the pdf and send back to SF.

Thanks,

Aravind


@aravinds , I hope the issue is resolved or you have opened a support ticket. 

 

 

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