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aravindS
Level 5
Apr 2, 2025 9:25 AM UTC
Solved

ALC-ACM-002-013: Unexpected error while creating the Letter (AEM forms)

Getting the below error when trying to edit / open the new letter.

Thanks in advance

utkarsh_241Accepted solution
Adobe Employee
Apr 3, 2025 5:13 AM UTC

Hi @utkarsh_241 ,

Thanks for your comment, I'm using latest 6.5 LTS, both quickstart, forms and installed Compat LTS also.

Thanks.


Thanks for the Update @aravinds .
6.5 LTS is Newly Released.

I will recommend you to log a Support ticket with all the Artifacts to get this Investigated.

Regards,
Utkarsh

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7 replies

Adobe Employee
Pranay_MAdobe Employee
Adobe Employee
Apr 2, 2025 10:51 AM UTC

Hi @aravinds,

Please install the compatibility package and this should fix the issue:

https://experience.adobe.com/#/downloads/content/software-distribution/en/aem.html?package=/content/software-distribution/en/details.html/content/dam/aem/public/adobe/packages/cq650/compatpack/adobe-aemfd-compat-pkg-2.0.50.zip

 

Thanks
Pranay

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aravindSAuthor
Level 5
Apr 2, 2025 11:42 AM UTC

Hi @pranay_m ,

I installed the respective package and restarted the local instance as well, still facing the same issue.

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Adobe Employee
utkarsh_241Adobe Employee
Adobe Employee
Apr 3, 2025 4:38 AM UTC

Hi @aravinds ,

Are you trying this on 6.5 or on Cloud SDK ?

The document you referred to install compatibility package is for 6.5.

I don't think you can install it on cloud, I believe Interactive Communication on cloud service is on the road map .

 

Thanks,

Utkarsh

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