AEM Interactive Communication - Error while loading | Community
Skip to main content
G
Gourav_Mukherjee
Level 2
September 30, 2024
Solved

AEM Interactive Communication - Error while loading

  • September 30, 2024
  • 5 replies
  • 1947 views

Getting this error while loading AEM Interactive Communication. Is there a resolution regarding this ?

com.adobe.livecycle.remoting.internal.RemotingBaseServlet Unable to find service for alias :fd.ccr.documentInstanceService
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Gourav_Mukherjee

This issue is resolved 

Issue Type : Forms Addon Installation Issues.

Resolution : I have restarted AEM, and then reinstalled the forms add-on package on both the author and publisher which resolved it.

5 replies

girishb85561274
girishb85561274
Level 2
September 30, 2024

Can you please give us the version of the solution?

    G
    Gourav_MukherjeeAuthor
    Level 2
    September 30, 2024

    > 6.5.16

      girishb85561274
      girishb85561274
      Level 2
      September 30, 2024

      Is it happening on every letter/document?

        G
        Gourav_MukherjeeAuthor
        Level 2
        September 30, 2024

        yes

          girishb85561274
          girishb85561274
          Level 2
          September 30, 2024

          Are all the bundles active?

            S
            Adobe Employee
            sharoon23Adobe Employee
            Adobe Employee
            October 1, 2024

            @gourav_mukherjee, can you please check if all bundles on your server are active? Secondly, what is the AEM Forms version are you using?

              G
              Gourav_MukherjeeAuthor
              Level 2
              October 1, 2024

              @sharoon23 bundles are active. 6.5.20.0 Forms Addon

                Pulkit_Jain_
                Adobe Employee
                Pulkit_Jain_Adobe Employee
                Adobe Employee
                October 1, 2024

                @gourav_mukherjee  Although you have checked the bundle's page, could you check the status/version of the CCM CCR Core Bundle? Is it consistent with the other CCM bundles? Just want to ensure that all dependencies for the service are correctly installed and configured. 

                Have you made some recent custom changes to the CM module? The service alias might have been changed or updated, and the server references an outdated one. 

                Can you share the complete error logs post a server restart?

                  G
                  Gourav_MukherjeeAuthorAccepted solution
                  Level 2
                  October 3, 2024

                  This issue is resolved 

                  Issue Type : Forms Addon Installation Issues.

                  Resolution : I have restarted AEM, and then reinstalled the forms add-on package on both the author and publisher which resolved it.

                    Pulkit_Jain_
                    Adobe Employee
                    Pulkit_Jain_Adobe Employee
                    Adobe Employee
                    October 3, 2024

                    @gourav_mukherjee Thanks for confirming!

                    We reviewed the clone instance this morning and found that multiple OOTB packages (specifically x86 and x64 packages) were in the installed state, so that might be the reason for the issue.

                    Please ensure that the packages/bundles are correctly installed.

                      Terms & ConditionsAccessibility statement

                      Loading footer...