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Shreyas_tm
Level 3
August 8, 2024

AEM Forms(Adobe sign config)

  • August 8, 2024
  • 5 replies
  • 1295 views

Hi,

We have implemented the Adobe Sign Document Component under the workflow model and connected that workflow to the required adaptive form and tested that form on TST(version 6.5.8.0) instance and it worked as expected. So, we got that sign document mail and after signing the document we got the further next workitems.

Now the thing is, when we implemented the same thing on PROD instance we are facing an issue.

The issue is even after signing the documents, we are not receiving the further workitems.

Previously it was working. But suddenly it has stopped. We tried clearing the previous expired items. But it didn't work.

 

We couldn't get to know whether its an issue from AEM end or Adobe support end? Or it is any kind of Config issue?

So, what may be the solutions that we can try? 

 

Thanks!

 

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5 replies

S
Shreyas_tmAuthor
Level 3
August 8, 2024

Hi @kapil_rajoria , Any insights on this...

    kapil_rajoria
    Community Advisor
    kapil_rajoriaCommunity Advisor
    Community Advisor
    August 9, 2024

    Hi @shreyas_tm did you check the logs?

      navneeta
      Adobe Employee
      navneetaAdobe Employee
      Adobe Employee
      August 12, 2024

      Hi @shreyas_tm ,

      How did you create the adobe sign configuration on the prod instance. Please try recreating the adobe sign cloud configuration to check if the issue gets resolved. And as @kapil_rajoria suggested, please check and share what are the error logs you are getting when a workflow is started.

        S
        Shreyas_tmAuthor
        Level 3
        August 29, 2024

        We are not creating adobe sign on prod instance. We are just publishing it from PR node and selecting it as cloud config and checking for it. We are not receiving any logs as well. Still looking into it.

         

        Thanks!

          navneeta
          Adobe Employee
          navneetaAdobe Employee
          Adobe Employee
          September 11, 2024

          Can you please try creating the adobe sign cloud config on prod instance directly? Any reason why are you not creating the config on prod instance? If you are publishing it from some other instance they issue might be with the HMAC keys, and it should throw a crypto exception. You can follow this page to replicate the HMAC keys https://experienceleague.adobe.com/en/docs/experience-manager-65/content/security/security-checklist#make-sure-you-properly-replicate-encryption-keys-when-needed

          Is this error just on the author instance or the publish instance ? Can you please share the jcr:content of your adobe sign cloud config. Also, SP8 is very old can you try upgrading to the latest SP ?

            Khushwant_Singh
            Adobe Employee
            Khushwant_SinghAdobe Employee
            Adobe Employee
            August 27, 2024

            @shreyas_tm , did you try @navneeta's suggestion? is the issue resolved? 

              S
              Shreyas_tmAuthor
              Level 3
              August 29, 2024

              The issue is not yet resolved. Still we are checking on it.

              Thanks!

                kautuk_sahni
                Community Manager
                kautuk_sahniCommunity Manager
                Community Manager
                September 13, 2024

                @shreyas_tm Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

                Kautuk Sahni
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