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10024
Level 2
January 5, 2021
Solved

Unable to process image

  • January 5, 2021
  • 2 replies
  • 2069 views

Hello everyone! I am trying to upload images but the workflow is stuck in processing.

 

A notification was received. Have anyone of you encountered this?

 

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Best answer by shelly-goel

@10024 

As the notification says there's an error in Smart Tags process, please check/ share the logs for the error.You can validate the smart tagging config through JMX console: https://experienceleague.adobe.com/docs/experience-manager-64/assets/managing/config-smart-tagging.html?lang=en#validate-the-configuration

Please ensure that smart tagging is configured as described here:

https://experienceleague.adobe.com/docs/experience-manager-64/assets/managing/config-smart-tagging.html?lang=en#enable-smart-tagging-in-the-update-asset-workflow-optional

You can refer to the solution mentioned, in case you get the same error as this post: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-6-4-smart-tags-unable-to-create-smart-tags-for-assets/qaq-p/252779

 

2 replies

diksha_mishra
Community Advisor
diksha_mishraCommunity Advisor
Community Advisor
January 5, 2021

Can you please try the following steps:

1. Look for any running workflow instances here: <host:port>/libs/cq/workflow/admin/console/content/instances.html

2. If there are any entries, terminate them.

3. Try uploading the asset again.

4. If the issue still persist, try disabling "Smart Tags" workflow from here: <host:port>/libs/cq/workflow/admin/console/content/models.html

    shelly-goel
    Adobe Employee
    shelly-goelAdobe EmployeeAccepted solution
    Adobe Employee
    January 5, 2021

    @10024 

    As the notification says there's an error in Smart Tags process, please check/ share the logs for the error.You can validate the smart tagging config through JMX console: https://experienceleague.adobe.com/docs/experience-manager-64/assets/managing/config-smart-tagging.html?lang=en#validate-the-configuration

    Please ensure that smart tagging is configured as described here:

    https://experienceleague.adobe.com/docs/experience-manager-64/assets/managing/config-smart-tagging.html?lang=en#enable-smart-tagging-in-the-update-asset-workflow-optional

    You can refer to the solution mentioned, in case you get the same error as this post: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-6-4-smart-tags-unable-to-create-smart-tags-for-assets/qaq-p/252779

     

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