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shelly-goel
Adobe Employee
shelly-goelAdobe Employee
Adobe Employee
January 8, 2023
Solved

Unable to author Interactive Video in Dynamic Media enabled instance

  • January 8, 2023
  • 2 replies
  • 1987 views

Hi All,

 

I have started the AEM 6.5.14 instance in dynamicmedia_scene7 runmode and created the cloud services config as well (Tools > Cloud Services > Dynamic Media Configuration > global). I have then uploaded two videos (.mp4 & .mov) in Assets and trying to Edit those videos to author for Interactive media (https://experienceleague.adobe.com/docs/experience-manager-learn/assets/dynamic-media/dynamic-media-interactive-video-feature-video-use.html?lang=en#) but I do not get the "Edit" option. Please suggest how to get the "Edit" option, is there any other pre-requisite for it to work?

I have also uploaded an image and I see the "Edit" option on that so that means the cloud config is working fine but video is not editable.

 

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Best answer by shelly-goel

I was able to solve the issue by setting below properties (Sync Mode) to the asset folder in which video is uploaded

 

2 replies

D
Adobe Employee
digarg17Adobe Employee
Adobe Employee
January 9, 2023

Can you check if the video has been processed in DM ?

Have you published the viewers?

Does your dms7 account have video processing capabilities?

    D
    Adobe Employee
    digarg17Adobe Employee
    Adobe Employee
    January 9, 2023

    I think it may be an open deferred issue in Jira for 6.5.5 + version , try raising a support ticket .CQ-4330033

      shelly-goel
      Adobe Employee
      shelly-goelAdobe EmployeeAuthor
      Adobe Employee
      January 9, 2023

      We tried on another 6.5.9 instance and it is working fine there so this doesn't look like a AEM version issue.

      I also tried with the direct URL and I'm able to edit the video but the "Edit" option is not available.

      http://localhost:4502/mnt/overlay/dam/gui/content/s7dam/shoppablevideo/editor.html/<video path>

        shelly-goel
        Adobe Employee
        shelly-goelAdobe EmployeeAuthorAccepted solution
        Adobe Employee
        January 11, 2023

        I was able to solve the issue by setting below properties (Sync Mode) to the asset folder in which video is uploaded

         

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