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aanchal-sikka
Community Advisor
Community Advisor
August 12, 2026
Solved

Thumbnails for 3D Assets (.GLB)

Hello,

We have recently upgraded .glb files (3D assets) to AEM 6.5 LTS with Dynamic Media integration enabled. The file type is supported, as confirmed by the teams.public.onecdn.static.microsoft/evergreen-assets/safelinks/2/atp-safelinks.html.

Current Status:

  • The 3D viewer is working correctly
  • However, thumbnails are not being generated for these assets in AEM

 

Thumbnails are visible when viewing the same assets in a YouTube video

 

 

Question: How can we ensure that thumbnails are also generated for .glb files in AEM 6.5 LTS?

goelsAccepted solution
Adobe Employee
August 18, 2026

Hi ​@aanchal-sikka ,

AEM 6.5 LTS does not support automatic 2D thumbnail generation for .glb files OOTB.

2 replies

goelsAdobe EmployeeAccepted solution
Adobe Employee
August 18, 2026

Hi ​@aanchal-sikka ,

AEM 6.5 LTS does not support automatic 2D thumbnail generation for .glb files OOTB.

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aanchal-sikka
Community Advisor
Community Advisor
August 19, 2026

Thanks ​@goels  for confirming

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Aanchal Sikka