Not being able to access webp/gif images | Community
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DiegoOl1
February 28, 2024
Solved

Not being able to access webp/gif images

  • February 28, 2024
  • 3 replies
  • 689 views

Hello!

Im facing a issue with gif/webp images, Im using the direct path to the file "/content/dam/path-to-file/example.gif" and im getting a 404 response when the browser tries to access the resource, this only happens with .gif/.webp files.

It there any additional configuration that i need to do into assets to access this kind of images?

Im using AEM 6.5

Thanks in advance!!!

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Best answer by Teja_G

@diegool1 can you elaborate your issue?

 

  1. Check whether asset is published and if you are able to access the asset in publisher.
  2. Check whether you are able to access the asset with IP address, if it is working fine then check with dispatcher configs/rules.
  3. Verify the browser console errors and dispatcher logs.

 

Let me know how it goes, thank you!!

 

 

3 replies

EstebanBustamante
Community Advisor and Adobe Champion
EstebanBustamanteCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
February 29, 2024

Hi, 

 

Please ensure these extensions are allowed in your dispatcher filters. Please check this link:

https://experienceleague.adobe.com/docs/experience-manager-dispatcher/using/configuring/dispatcher-configuration.html?lang=en#configuring-access-to-content-filter

Esteban Bustamante
    T
    Teja_GAccepted solution
    Level 3
    March 4, 2024

    @diegool1 can you elaborate your issue?

     

    1. Check whether asset is published and if you are able to access the asset in publisher.
    2. Check whether you are able to access the asset with IP address, if it is working fine then check with dispatcher configs/rules.
    3. Verify the browser console errors and dispatcher logs.

     

    Let me know how it goes, thank you!!

     

     

      kautuk_sahni
      Community Manager
      kautuk_sahniCommunity Manager
      Community Manager
      March 7, 2024

      @diegool1 Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

      Kautuk Sahni
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