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Vani1012
Level 6
November 7, 2022
Solved

Not able to delete pdf files

Hi All,

I am trying to delete pdf files when I select the files I am not getting the delete option, so not able to delete pdf files.

I am having admin access.

 

Thanks,

Vani.

 

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krati_garg
krati_gargAccepted solution
Adobe Employee
November 8, 2022

Please verify following:
-error logs on both backend and client side (browser)
-do you have any overlays for Asset View Console (Card/List/Colum)
-do you have any overlays for Action Buttons

-Is Delete Button available for other format in the same folder?

@vani1012 

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6 replies

krati_garg
Adobe Employee
krati_gargAdobe Employee
Adobe Employee
November 7, 2022

@vani1012 You will have to verify if the admin group has all the required permissions on the system. Because an admin access will show much more options than is available in this screen shot. Please check the screen shot attached in my post, its a local set up, admin user and much more action buttons as compared to above.

 

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    Vani1012Author
    Level 6
    November 8, 2022

    I have provided all the permissions '/content/dam/brands/nano/documents/all-documents/data-sheets' but not getting the delete option.

     

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      krati_garg
      Adobe Employee
      krati_gargAdobe EmployeeAccepted solution
      Adobe Employee
      November 8, 2022

      Please verify following:
      -error logs on both backend and client side (browser)
      -do you have any overlays for Asset View Console (Card/List/Colum)
      -do you have any overlays for Action Buttons

      -Is Delete Button available for other format in the same folder?

      @vani1012 

      Translate
        Nitin_laad
        Community Advisor
        Nitin_laadCommunity Advisor
        Community Advisor
        November 7, 2022

        @vani1012 

        Can you verify whether a user belongs to the dam-users group?

        Another option is

        Create a local user and assign dam-users group and see if you are getting the delete option.

        Are you able to delete other file types? (other than pdfs)

         

         

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